Mackenzie Smith
Gilbert,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Lash Technician
Amazing Lash Studio
05.2023 - Current
- Enhanced client satisfaction by providing customized lash extension services tailored to individual preferences.
- Increased salon revenue by offering additional services such as lash lifts, tinting, and brow shaping.
- Ensured optimal sanitation and safety by maintaining a clean work environment and adhering to strict hygiene standards.
- Improved appointment booking efficiency with effective time management and organization skills.
Esthetician
Gilbert Wax Bar
08.2020 - 02.2023
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Performed various facial treatments, spray tans and waxing services for optimal skin health.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Consistently met or surpassed monthly sales goals by promoting exclusive promotions or limited-time offers effectively to clients.
Sales Associate
Victoria Secret & PINK
08.2019 - 03.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Server
Gelato 64
08.2019 - 01.2020
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Front Desk Receptionist
Tri-Chiropractic
08.2018 - 05.2019
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Certification - Esthetician
Avalon School of Cosmetology
Mesa, AZ08.2020
High School Diploma -
Mesquite High School
Gilbert, AZ05.2019
Skills
- Appointment Scheduling
- Makeup and Lashes
- Guest services expertise
- Skin rejuvenation
- Soft wax specialist
- Customer Needs Assessment
- Product Sales
- Multi-tasking strength
- Guest Engagement
- Exceptional customer service
Timeline
Lash Technician
Amazing Lash Studio
05.2023 - Current
Esthetician
Gilbert Wax Bar
08.2020 - 02.2023
Sales Associate
Victoria Secret & PINK
08.2019 - 03.2020
Server
Gelato 64
08.2019 - 01.2020
Front Desk Receptionist
Tri-Chiropractic
08.2018 - 05.2019
Certification - Esthetician
Avalon School of Cosmetology
High School Diploma -
Mesquite High School