Mackenzie Smith
Mesa,AZ
Summary
Dynamic and results-oriented professional with a proven track record at Thompson McCarthy Coffee Co., excelling in customer relations and problem-solving. Skilled in active listening and task prioritization, I have effectively managed multiple responsibilities, significantly enhancing customer satisfaction and operational efficiency. Demonstrated creativity in resolving customer complaints and improving team performance. Operates well in both individual and team capacities. Resourceful with a passion for growth an efficiency to meet company needs.
Overview
4
4
years of professional experience
Work History
Broista
Thompson McCarthy Coffee Co
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Student Service Counselor
Grand Canyon Education
01.2024 - 04.2024
- Maintained accurate documentation of student interactions, assessments, and progress notes for effective case management.
- Educated students on available community resources, fostering a sense of empowerment and self-sufficiency.
- Managed students schedules and finances guiding them in school success.
Assistant Manager
Thompson McCarthy Coffee Co
07.2020 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ11.2023
Associate of Arts - Psychology
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2021
Skills
- Problem-Solving
- Customer Service
- Attention to Detail
- Flexible and Adaptable
- Creative
- Active Listener
Timeline
Broista
Thompson McCarthy Coffee Co
04.2024 - Current
Student Service Counselor
Grand Canyon Education
01.2024 - 04.2024
Assistant Manager
Thompson McCarthy Coffee Co
07.2020 - 12.2023
Bachelor of Science - Business Management
Grand Canyon University
Associate of Arts - Psychology
Maricopa Community Colleges - Mesa Community College