Summary
Overview
Work History
Skills
Timeline
Generic

Mackenzie Smith

Cleveland,OH

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.

Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Beverage Server /Restaurant Hostess

MGM Northfield Park
Northfield, Ohio
07.2022 - 08.2024
  • Greeted customers and provided friendly service.
  • Assisted guests with menu selections and answered questions about beverages.
  • Maintained cleanliness of bar area, including countertops, shelves, glasses, utensils and equipment.
  • Stocked bar with beer, wine, liquor and other beverage items as needed.
  • Kept track of customer orders to ensure accurate billing at the end of the shift.
  • Performed cash register transactions accurately and efficiently.
  • Ensured compliance with alcoholic beverage control laws by monitoring guest consumption of alcohol.
  • Prepared mixed drinks and cocktails according to standard recipes.
  • Conducted regular inventory checks and restocked supplies as necessary.
  • Provided prompt delivery of food and beverages to guests in a timely manner.
  • Managed opening, closing duties such as setting up, breaking down the bar area.
  • Maintained positive relationships with vendors for product deliveries.
  • Demonstrated knowledge of all drink menus and specials available throughout the day and night.
  • Carried trays loaded with food and beverage items safely through crowded areas without spilling or dropping items.
  • Followed proper sanitation guidelines for cleaning glasses, dishes and utensils used in serving guests.
  • Completed closing procedures such as counting money in drawer, reconciling receipts, cleaning work area.
  • Assisted bartenders during peak hours by taking orders from customers at the bar counter.
  • Restocked and cleaned counter and service stations throughout shifts.
  • Prepared and served hot and alcoholic beverages and soft drinks to guests.
  • Served drinks and prepared specialty beverages.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
  • Checked on dining area to identify immediate needs and reset tables between guests.
  • Trained new employees to perform duties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Stocked service areas with supplies during slow periods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Filled condiments and napkin containers during slack periods.

Mechanic Assistant / Store Runner /Store Runner/Housekeeping Cleaner

Juds Best
Brunswick, Ohio
04.2020 - 06.2022
  • Organized store shelves and restocked items as needed.
  • Verified inventory accuracy and identified discrepancies.
  • Assisted customers with selecting products and provided product information.
  • Processed customer payments, returns, and exchanges in a timely manner.
  • Operated cash register to process transactions accurately.
  • Performed opening and closing duties such as counting money, organizing drawers, balancing tills.
  • Maintained cleanliness of the store by sweeping floors, dusting shelves, emptying trash cans.
  • Received deliveries from vendors and verified contents against invoices for accuracy.
  • Provided excellent customer service by greeting customers warmly and responding to inquiries promptly.
  • Ensured that merchandise displays were attractive and organized according to company guidelines.
  • Adhered to all safety protocols while handling hazardous materials or equipment.
  • Prepared orders for shipment including packaging items securely for transport.
  • Coordinated with other departments regarding product availability and delivery schedules.
  • Investigated customer complaints regarding damaged or missing items.
  • Resolved conflicts between customers in a professional manner.
  • Participated in team meetings to discuss new promotions or strategies.
  • Checked vehicle fluid levels and tire pressure, refilled fluids as needed.
  • Replaced oil filters and air filters in vehicles according to manufacturer specifications.
  • Assisted mechanics with repair tasks such as replacing brakes, spark plugs, and other parts.
  • Tested car batteries using a voltmeter to ensure proper charging.
  • Performed basic troubleshooting to diagnose mechanical issues in vehicles.
  • Transported vehicles between locations for repairs or servicing.
  • Verified the accuracy of invoices for parts used on jobs by comparing them with customer orders.
  • Maintained an inventory of tools, spare parts, and supplies necessary for job completion.
  • Inspected vehicle exteriors for dents, scratches, rust spots., prior to repair work.
  • Identified worn out brake pads and replaced them accordingly.
  • Lubricated moving parts of engines and chassis components as part of routine maintenance procedures.
  • Provided customers with estimates on labor costs required for repairs.
  • Completed paperwork related to service requests including time sheets, customer bills, warranty documents.
  • Filed reports detailing all services performed on each vehicle in accordance with company policy.
  • Followed safety protocols while working on vehicles in order to reduce potential risks of injury.
  • Kept work area clean and organized at all times in order to maintain a safe environment.
  • Accessed areas of equipment or vehicle to perform necessary maintenance, including inspecting and performing work in, on, or under parts of vehicles and trailers.
  • Worked alongside technicians providing regular service, troubleshooting and upgrading equipment.
  • Ordered parts, tools, and supplies to stock shop and prepare for repair jobs.
  • Inspected and test drove vehicles before returning to customers.

Landscape Worker /Assistant Food Runner

Mikes Landscaping and Design
Macedonia, Ohio
02.2019 - 01.2020
  • Assisted in planting trees and shrubs according to landscape design plans.
  • Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
  • Maintained irrigation systems by adjusting valves, repairing broken sprinkler heads, and replacing worn parts.
  • Installed rocks, mulch beds and other decorative elements to enhance the look of landscapes.
  • Created hardscapes such as patios, retaining walls, and walkways using bricks, concrete blocks, and pavers.
  • Prepared estimates for labor costs associated with landscaping projects.
  • Removed debris from work sites after completion of each project.
  • Loaded and unloaded materials onto trucks for transport to job sites.
  • Adhered to safety protocols when operating heavy machinery on the job site.
  • Organized supplies before beginning each project to ensure availability of necessary items.
  • Performed routine maintenance on all types of landscaping equipment.
  • Trimmed hedges and bushes into desired shapes using pruning shears or hedge trimmers.
  • Cultivated soil prior to planting trees or flowers in order to create ideal growing conditions.
  • Laid sod pieces over prepared areas of soil in order to establish new lawns.
  • Weeded flowerbeds and spread fertilizer throughout gardens as needed.
  • Sprayed herbicides or pesticides around plants in order to protect them from pests or disease.
  • Placed signage along pathways indicating what type of plant is located there.
  • Moved soil, dug holes and planted trees, shrubs and flowers.
  • Set up lighting fixtures along walkways in order to illuminate outdoor spaces at night.
  • Operated and maintained basic landscaping equipment and vehicles.
  • Used hand and power tools or equipment to complete wide range of landscape and irrigation tasks.
  • Directed crew members completing landscaping tasks.
  • Performed seasonal activities, snow removal, landscaping and lawn mowing and applied fertilizer to plants and foliage.
  • Moved backpack blowers, large containers of mulch or plant material and various sizes of lawnmowers.
  • Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
  • Applied chemicals to control weeds, reduce insect infestation, and maintain soil fertility.
  • Edged lawns and flowerbeds using gas-powered and rotary edging tools.
  • Planted flowers, bushes, shrubs, trees, and grass.

Assistant /Assistant Sto /House Cleaner Assistant

Posh elements boutique
Northfield, Ohio
03.2018 - 09.2018
  • Assisted in cleaning and sanitizing bathrooms, including toilets, sinks, tubs, showers, floors, and counters.
  • Cleaned windows inside and outside the house using a squeegee or cloth.
  • Vacuumed carpets and upholstered furniture using vacuum cleaner.
  • Assisted with skincare like facials ,lashes , brows & or cleaned tools or assisted !
  • It was also half a merchandise store where I’d work register whenever needed !
  • Dusted surfaces such as woodwork, window sills, shelves.
  • Swept and mopped hard surface floors with appropriate cleaning solutions.
  • Emptied wastebaskets and disposed of trash in designated areas.
  • Washed walls to remove dirt marks and fingerprints.
  • Polished furniture and fixtures to maintain their shine for an extended period of time.
  • Replenished supplies such as toilet paper, hand soap in restrooms when needed.
  • Organized closets according to customer's preferences while maintaining neatness.
  • Maintained and organized cleaning supplies stock.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.

Skills

  • Menu presentation
  • Table setting and bussing
  • Excellent customer service
  • Upselling strategies
  • Organization and Planning
  • Responsible Alcohol Service
  • Professional Appearance
  • Food Service
  • Food Running
  • Supply Restocking
  • Money Handling
  • Guest Needs Assessment
  • Salesmanship
  • Menu knowledge
  • Payment Processing
  • Menu Memorization
  • Cleanliness and sanitation
  • Equipment Operation
  • Food Safety Standards
  • Upselling
  • Guest Relations Management
  • Table Setting
  • Food handling
  • Food and Beverage Service
  • Special Requests and Substitutions
  • Beverage Preparation
  • Multitasking
  • Transactions and Cash Handling
  • Warm and Friendly
  • Professionalism
  • Buffet setup and takedown
  • Team Collaboration
  • Goal Setting
  • Time management abilities
  • Effective customer upselling
  • Conflict and Complaint Resolution
  • Adaptability and Flexibility
  • Adaptable and Flexible

Timeline

Beverage Server /Restaurant Hostess

MGM Northfield Park
07.2022 - 08.2024

Mechanic Assistant / Store Runner /Store Runner/Housekeeping Cleaner

Juds Best
04.2020 - 06.2022

Landscape Worker /Assistant Food Runner

Mikes Landscaping and Design
02.2019 - 01.2020

Assistant /Assistant Sto /House Cleaner Assistant

Posh elements boutique
03.2018 - 09.2018

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