Mackenzie Snider
Granville,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Office Assistant
Kroger
07.2021 - Current
- Boosted team productivity with regular training sessions, performance evaluations, and constructive feedback.
- Managed high-stress situations effectively, maintaining professionalism while working towards swift issue resolution for both customers and the company.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Delivered prompt service to prioritize customer needs.
- Established a positive work environment by fostering teamwork, open communication, and shared goals among staff members.
- Took ownership of customer issues and followed problems through to resolution.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
No Degree - Marketing
The Ohio State University
Columbus, OH05.2026
Skills
- Excellent time management skills
- Persuasive
- Understanding Customer Needs
- Customer Service
Timeline
Office Assistant
Kroger
07.2021 - Current
No Degree - Marketing
The Ohio State University
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