Mackenzie Sockriter
University of Delaware
Dover,DE
5
years of professional experience
Knowledgeable job seeker with solid foundation in practical applications and real-world scenarios. Demonstrated ability to support projects by applying theoretical knowledge and hands-on experience. Proven skills in problem-solving and effective communication.
Work History
Practicum Student
2 Months- Participated in training sessions aimed at improving staff interactions with Probationers
- Interaction with multidisciplinary team members and treatment providers to enrich practicum experience and assist in fostering effective treatment strategies.
- Developed client rapport through empathetic listening and effective communication
- Assisted in conducting assessments, gathering data for accurate diagnosis and appropriate supervision strategies.
- Supported data entry and management for case documentation
- Attended various court proceedings under Kent County Superior Court and Kent County Court of Common Pleas
Server
10 Months- Provides exceptional customer service by promptly addressing guest inquiries and concerns.
- Adapt to high-pressure situations during peak hours while maintaining service quality.
- Assists in training new team members on menu items and service protocols.
Student Ambassador
2 Years- Works independently and collaboratively in a team environment.
- Assists with day-to-day operations such as handling checks, equipment lending, data entry, and case management needs
- Maintains physical and electronic filing systems, enhancing document retrieval efficiency.
- Enhances communication processes between Student Leaders and designated staff members to improve collaboration.
- Answers multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintains confidentiality of sensitive information, adhering to student protection regulations.
Shift Supervisor
2 Years 6 Months- Facilitated Grand Opening of new location (May 2024)
- Oversaw social media efforts across multiple platforms
- Supervised daily operations, ensuring smooth workflow and staff productivity.
- Managed inventory levels, coordinating restocking efforts to meet customer demand.
- Implemented process improvements to enhance efficiency in donation handling and sales procedures.
- Collaborated with management on strategic initiatives to increase store revenue through weekly promotions and community outreach efforts.
- Managed cash handling procedures, maintaining accuracy in financial transactions
Shift Supervisor
2 Years- Trained and mentored new employees in store policies and customer service techniques.
- Resolved customer inquiries and complaints, fostering a positive family experience.
- Collaborated with management on strategic initiatives to increase revenue through community outreach efforts.
- Completed store opening and closing procedures and balanced tills.
- Ensured smooth operations during peak hours and private events by effectively managing resources and staff allocation.
- Performed regular audits of website options, menu items, and inventory
Education
High School Diploma
Bachelor of Arts - Domestic Violence Prevention & Services
- Eckhardt Sociology Scholarship Recipient
- UD Presidential Scholarship Recipient
- Dean's List
Skills
Customer Service
Problem-solving
Time management
Critical Thinking
Collaborative
Idea generation
Affiliations
Delta Delta Delta - Panhellenic Sorority
- DEI Chair Representative
- Director of Ceremonies & Ritual
Timeline
Practicum Student
Delaware Department of Correction - Adult Probation & Parole
06.2026 - CurrentRead More
Server
Applebee's Neighborhood Grill & Bar
10.2025 - CurrentRead More
Student Ambassador
University of Delaware
08.2024 - CurrentRead More
Shift Supervisor
First State Thrift Shop
04.2023 - 10.2025Read More
Shift Supervisor
Flyover FunPark
05.2021 - 05.2023Read More
Caesar Rodney High School
High School Diploma
Read More
University of Delaware
Bachelor of Arts from Domestic Violence Prevention & Services
Read More