Summary
Overview
Work History
Education
Skills
Websites
Personaldevelopment
Languages
Timeline
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MACKENZIE SOLYMAN

Tempe,Arizona

Summary

Dynamic professional with a proven track record in relationship building and persuasive strategies, demonstrated during my tenure at Secure One Capital Mortgage and OC Plumping. Skilled in lead generation and excellent communication, I excel in creating meaningful connections and achieving sales goals. Expert in both inbound and outbound calls, I consistently deliver results beyond expectations.

Overview

9
9
years of professional experience

Work History

Professional Nanny

Self-employed
Orange County
01.2016 - Current
  • Created hands on sensory activities and crafts weekly
  • Transported child safely to and from activities
  • Rotated and organized toys
  • Provided a safe and loving environment for child
  • Communicated with parents on a weekly basis about child
  • Provided light housekeeping

Call Center Sales Representative

Secure One Capital Mortgage
Costa Mesa
10.2019 - 03.2020
  • Made outbound sales calls to potential customers to promote products and services.
  • Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
  • Networked to build client base and promote products to new and existing clients.
  • Utilized a computer system to track customer accounts and update order information.

Sales Associate

OC Plumbing
Costa Mesa, CA
11.2018 - 10.2019
  • Identified customer needs by asking questions and advising on best solutions.
  • Developed and implemented sales strategies to achieve revenue goals.
  • Utilized upselling techniques to maximize revenue.
  • Generated sales by prospecting, negotiating contracts and closing.
  • Maintained knowledge of current product offerings and pricing structures.

Customer Care Representative

Target
Irvine, CA
09.2016 - 01.2017
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

Associates Degree - Human Studies with emphasis in Development

01.2018

Skills

  • Building rapport
  • Call center customer service
  • Goal-oriented mindset
  • Outbound and inbound calls
  • Relationship building
  • Persuasive strategies
  • Excellent communication
  • Persistent Follow-up
  • Lead generation
  • Goal setting

Personaldevelopment

  • CPR + FIRST AID
  • CHILD DEVELOPMENT COURSE WORK

Languages

English
Native/ Bilingual

Timeline

Call Center Sales Representative

Secure One Capital Mortgage
10.2019 - 03.2020

Sales Associate

OC Plumbing
11.2018 - 10.2019

Customer Care Representative

Target
09.2016 - 01.2017

Professional Nanny

Self-employed
01.2016 - Current

Associates Degree - Human Studies with emphasis in Development

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