Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Mackenzie Sommerland

Rock Rapids,IA

Summary

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Bethany Lutheran Home
06.2021 - Current
  • Coordinated scheduling for staff and resident appointments, ensuring optimal resource allocation.
  • Managed incoming communication, prioritizing urgent inquiries and facilitating timely responses.
  • Developed and maintained filing systems, enhancing document retrieval efficiency and accuracy.
  • Utilized electronic health record systems to maintain accurate resident information and improve data access.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Assisted coworkers and staff members with special tasks on daily basis.

CNA Mentor

Whispering Heights
08.2019 - 06.2021
  • Mentored and trained new CNA staff on patient care protocols and safety procedures.
  • Facilitated ongoing education sessions to enhance team skills and knowledge retention.
  • Developed and implemented best practices for patient handling to improve care quality.
  • Evaluated team performance and provided constructive feedback to drive professional growth.
  • Streamlined onboarding processes for new CNAs, reducing training time significantly.
  • Upheld regulatory compliance within the facility by adhering to established policies, procedures, and best practices for patient care delivery.
  • Improved team efficiency by mentoring new CNA hires through hands-on training, guidance, and ongoing support.

Education

High School Diploma -

Central Lyon High School
Rock Rapids, IA

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Computer proficiency
  • Scheduling

Timeline

Administrative Assistant

Bethany Lutheran Home
06.2021 - Current

CNA Mentor

Whispering Heights
08.2019 - 06.2021

High School Diploma -

Central Lyon High School

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Mackenzie Sommerland