Mackenzie Sommers
Saint Francis
Summary
Dynamic barista with expertise in coffee preparation and equipment maintenance at Starbucks. Proven ability to deliver exceptional customer service while managing high-volume periods. Skilled in drink customization and team collaboration, ensuring quality control and adherence to health regulations. Recognized for maintaining a clean environment and fostering a positive customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Milwaukee
08.2020 - Current
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Adhered to health department regulations concerning sanitation standards.
- Maintained calm demeanor during high-volume periods and special events.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Education
High School Diploma -
Cudahy High School
Cudahy, WI06-2022
Skills
- Equipment maintenance
- Coffee preparation
- Customer service
- Cash handling
- Health regulation compliance
- Team collaboration
- Time management
- Problem solving
- Effective communication
- POS system operation
- Adaptive and creative
- Active listener
- Drink customization
- Coffee expertise
- Quality control
- Beverage preparation
- Safe food handling
- Speedy and efficient
- Multitasking and organization
Accomplishments
- Partner of The Quarter
Affiliations
- Basketball
- Musicals
- Photography
Certification
- Coffee Master Certification
References
References available upon request.
Timeline
Barista
Starbucks
08.2020 - Current
High School Diploma -
Cudahy High School
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