Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Stagnitti

Canastota,NY

Summary

Dynamic Assistant General Manager at Applegreen with a proven track record in staff management and customer service excellence. Successfully led teams to exceed sales targets while implementing effective training programs. Skilled in operations management and conflict resolution, fostering a collaborative environment that enhances productivity and employee engagement.

Overview

6
6
years of professional experience

Work History

Assistant General Manager

Applegreen
08.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

Cashier

Applegreen
07.2021 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.

Cashier

HMSHost
07.2019 - 07.2021
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

Canastota High School
Canastota, NY
06.2020

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Food safety and sanitation
  • Employee scheduling
  • Team leadership strength
  • Training and development skill
  • Customer service
  • Teamwork and collaboration
  • Scheduling
  • Decision-making

Timeline

Assistant General Manager

Applegreen
08.2022 - Current

Cashier

Applegreen
07.2021 - 08.2022

Cashier

HMSHost
07.2019 - 07.2021

High School Diploma -

Canastota High School

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Mackenzie Stagnitti