MACKENZIE STELLNER
Madison,WI
Summary
Outgoing Operations Attendant elevating guest expectations by offering world-class service while promoting exciting gym events and attractions. Performs shift requirements in adherence to rules and safety procedures. Dependable and reliable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Able to work independently and within a team. Additionally, a dedicated Pet Sitter with advanced knowledge of animal care and client relationship management. Responsibly follows owner instructions for pet medication, dietary needs, and daily care. Active and attentive to animal's needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Attendant
University Of Wisconsin-Madison
12.2023 - Current
- Improved operational gym efficiency by streamlining processes and implementing new procedures.
- Served as a liaison between professional staff and members-addressing concerns and driving change initiatives.
- Supported overall member experience goals by consistently maintaining high-quality standards.
- Promoted a culture of teamwork among staff members, resulting in higher employee engagement levels and improved performance outcomes.
- Troubleshot issues promptly, minimizing disruptions to daily gym operations and ensuring continuity of service.
- Reduced downtime for equipment maintenance by performing regular cleaning and inspections.
Retail Sales Associate
Blush Roots Boutique
04.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as reorganizing products
- Used POS system to process sales, returns, online orders, and gift card activations
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Balanced and organized cash register by handling cash and counting change
- Opened and closed store independently.
Dog Sitter
Lindsay Nelson
05.2020 - Current
- Exercised animals regularly with walks and rigorous play activities
- Followed pet care instructions, dietary needs, and medication regimens for senior dog
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick
- Collected animal waste produced on walks and discarded in trash or approved receptacles
- Prepared food and water following instructions from pet owners
- Communicated professionally with pet owners via phone, email, and text.
Education
Bachelor of Science - Kinesiology
University of Wisconsin-Madison
Madison05.2027
High School Diploma -
Westby High School
Westby05.2023
Skills
- Retail Sales
- Self-Checkout Assistance
- Safety and Cleanliness Standards
- Flexible and Adaptable
- Caring and Supportive of Customer's Needs
- Works Independently
- Organized and Responsible
- Human and Animal Safety
- Physical Care Needs For Senior Dogs
Certification
- CPR/AED Certified
- First Aid Certified
Accomplishments
- Graduated 3rd in Class Rank
- Co-President of Service Club at Westby High School
Timeline
Operations Attendant
University Of Wisconsin-Madison
12.2023 - Current
Retail Sales Associate
Blush Roots Boutique
04.2021 - Current
Dog Sitter
Lindsay Nelson
05.2020 - Current
Bachelor of Science - Kinesiology
University of Wisconsin-Madison
High School Diploma -
Westby High School