- I like working with my hands and fixing things
- DIY and Home Improvement
- Music
- I like trying new recipes and food trends
Mackenzie Studey
Louisville,NE
Summary
Experienced shift manager in the hospitality industry, known for driving team collaboration and improving service efficiency. Proven ability to resolve customer complaints swiftly, ensuring positive experiences and repeat business.
Dedicated server with exceptional customer service skills, ensuring guest satisfaction and order accuracy in high-volume environments. Committed to enhancing dining experiences through effective team collaboration and attentive service.
Overview
5
5
years of professional experience
Work History
Server/Bartender Shift Manager
The Corner Kick
09.2025 - Current
- Collaborated with kitchen staff to synchronize meal timing and presentation standards.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server/Bartender Shift Manager
The Weekend Lakeside Bar & Grill
05.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction during high-volume shifts.
- Coordinated food and beverage orders efficiently, minimizing wait times for patrons.
- Trained new staff on menu offerings and service protocols, enhancing team performance.
- Managed cash register operations accurately, maintaining financial integrity throughout shifts.
- Resolved customer complaints swiftly, fostering positive dining experiences and repeat business.
- Implemented process improvements for order accuracy, reducing errors in service delivery.
- Assisted management in inventory tracking and supply ordering to optimize stock levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Manager
The Goodlife Sports Bar & Grill
03.2021 - 05.2025
- Oversaw daily operations to ensure exceptional guest experiences and efficient service delivery.
- Trained and mentored staff on customer service standards and operational procedures.
- Managed inventory levels, reducing waste through effective stock control measures.
- Implemented new menu items based on customer feedback, enhancing overall satisfaction.
- Coordinated schedules and shifts to optimize team performance during peak hours.
- Developed training materials to improve onboarding processes for new employees.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Louisville High School
Louisville, NESkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Table bussing
- Performance improvement
- Point of sale operation
- Relationship management
- Dining area maintenance
- Task prioritization
Interests
Timeline
Server/Bartender Shift Manager
The Corner Kick
09.2025 - Current
Server/Bartender Shift Manager
The Weekend Lakeside Bar & Grill
05.2025 - Current
Manager
The Goodlife Sports Bar & Grill
03.2021 - 05.2025
High School Diploma -
Louisville High School