Mackenzie Sturgeon
Salmon,ID
Summary
Adept at medication administration and fostering patient trust, I significantly enhanced patient satisfaction at Canyons Assisted Living. My expertise in healthcare regulations and compassionate care, coupled with a proven ability to thrive under stress, ensures high-quality resident support and safety. Achievements include leading a team in reducing medication errors and improving patient care standards.
Overview
7
7
years of professional experience
Work History
Medication Technician
Canyons Assisted Living
01.2023 - 12.2024
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Expedited the medication pass process without compromising accuracy through effective time management techniques.
- Contributed to positive patient outcomes by closely monitoring vital signs during administration of high-risk medications.
- Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
- Promoted a supportive environment for patients experiencing side effects or difficulties with medications, offering empathy and guidance where appropriate.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Demonstrated exceptional attention to detail when preparing medication dosages, leading to increased patient satisfaction scores.
- Reordered medication to maintain adequate supply.
- Turned and repositioned patients to prevent bedsores.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
- Reduced medication errors by implementing a double-check system before administering medications to patients.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Medical Assistant
South Davis Respiratory ICU
02.2021 - 01.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Hospitality Worker
Marriott Hotel
02.2018 - 02.2021
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Reduced risks by maintaining clean and organised work environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored hotel's budget and financial records.
- Implemented marketing and promotional initiatives to increase occupancy.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Improved guest satisfaction by providing prompt and courteous service.
- Maintained pristine cleanliness in rooms and common areas, contributing to positive guest reviews.
- Enhanced safety protocols, ensuring secure environment for both guests and staff.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
- Boosted team morale and efficiency with regular feedback and constructive performance reviews.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Education
Jerome High School
Jerome, ID05.2020
Skills
- Medication administration
- Medication reconciliation
- Healthcare regulations
- Pharmacy knowledge
- Records updating
- Drug interaction awareness
- Patient assessments
- Daily living assistance
- Patient care
- Vital signs monitoring
- Patient observation
- Privacy and confidentiality
- Emergency response
- Resident support
- Medical records management
- Walking rounds
- Care monitoring
- Patient-focused care
- Resident care associate
- Attention to detail
- Calm under stress
- Patient positioning
- Direct patient care
- Electronic charting
- Blood sugar monitoring
- Room cleaning and restocking
- Heartsaver first aid CPR AED (first aid CPR AED)
- Home care aide (HCA)
- Feeding tube management
- Heartsaver CPR AED (CPR AED)
- Supply restocking
- Patient care quality
- Meal preparation
- Biohazard disposal
- Nutrition and diet
- Willingness to learn
- Teamwork
- Problem-solving
- Vital signs
- Basic life support
- CPR certification
Timeline
Medication Technician
Canyons Assisted Living
01.2023 - 12.2024
Medical Assistant
South Davis Respiratory ICU
02.2021 - 01.2023
Hospitality Worker
Marriott Hotel
02.2018 - 02.2021
Jerome High School
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