Mackenzie Taylor
Iron Mountain,MI
Summary
Highly-motivated employee and responsible college student ready to take on bigger challenges in the workplace. Desire to further nursing degree, education, and gain new experience through challenges. Strong work ethic, dependable, time management, desire to encourage others, and adaptable to new scenarios. Fast learner devoted to being excellent and ambitious in chosen career.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Residential Support Specialist
Northpointe Behavioral Healthcare System
05.2024 - Current
- Collaborated closely with other Residential Support Specialists to maintain a cohesive and supportive team atmosphere within the facility.
- Managed crises effectively by employing conflict resolution skills when dealing with challenging behaviors or situations involving residents.
- Responded to emergency situations efficiently, employing first aid and CPR skills when necessary to ensure resident safety.
- Enhanced residents'' quality of life by implementing individualized support plans and daily routines.
- Documented residents'' progress and challenges in detailed case notes for review by supervisors and healthcare providers.
- Assisted residents with personal care tasks, ensuring their health, hygiene, and well-being were maintained at all times.
- Provided consistent support for residents with varying levels of cognitive, physical, or emotional disabilities.
- Assisted residents with basic activities of daily living.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Ensured compliance with local regulations governing residential support services through careful documentation of all relevant activities conducted within the facility.
In-Shop
Jimmy John's
06.2023 - 08.2023
- Assisted with restaurant tasks, maintained organization, visual displays, and cleanliness.
- Greeted customers and provided assistance and service to satisfy them with their visit and ensure it was a positive experience.
- Processed customer transactions accurately and efficiently using a Point of Sale system.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered phone calls, took orders, used problem solving and critical thinking skills.
- Ensured compliance with health regulations regarding food handling procedures.
- Created successful strategies to develop and expand customer sales.
Employee
Linnea & Kristine
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Organized merchandise around the shop making it visually appealing, put prices tags on merchandise, and maintained cleanliness around the shop.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Cleaned and cut flowers, helping to create floral arrangements.
- Participated in phone calls receiving floral arrangement orders, gained customer service skills in difficult situations.
Education
Bachelor of Science - Nursing
University of Wisconsin- Green Bay
Green Bay, Wisconsin05.2027
Some College (No Degree) - Nursing
Ferris State University
High School Diploma -
Iron Mountain High School
05-2023
Skills
- Relationship Building
- Safety Procedures
- Friendly, Positive Attitude
- Flexible and Adaptable
- Multitasking
- Excellent Communication
- Calm Under Pressure
- Customer Service
- Critical Thinking
- Time Management
- Technology
- Organization
- Teamwork and Collaboration
Certification
CPR Certified
Van Certified
Safety Care/First Aid
Gentle Teaching
Timeline
Residential Support Specialist
Northpointe Behavioral Healthcare System
05.2024 - Current
In-Shop
Jimmy John's
06.2023 - 08.2023
Employee
Linnea & Kristine
Bachelor of Science - Nursing
University of Wisconsin- Green Bay
Some College (No Degree) - Nursing
Ferris State University
High School Diploma -
Iron Mountain High School