Mackenzie Tettenborn
Gardner,ND
Summary
Dynamic professional with a proven track record in sales management and customer care, notably at Premier Lighting & Hardware. Excelled in building customer relationships and managing key accounts, leading to increased sales and customer loyalty. Skilled in complaint handling and customer engagement, demonstrating a strong ability to boost satisfaction and drive results through strategic account management and effective communication. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
9
9
years of professional experience
Work History
Salesperson
Premier Lighting & Hardware
06.2018 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Managed key accounts in order to maintain strong relationships with top-tier clients.
- Organized promotional events that showcased products while driving brand awareness and generating leads.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Scheduling Specialist
Pike Construction
02.2018 - Current
- Created a highly functioning schedule to accommodate an ever changing work environment.
- Input jobs in all stages to build manageable timetables.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
- Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments.
- Reduced overtime costs through effective workload distribution and proactive schedule adjustments.
Childcare Provider
Kids Are Kids
05.2015 - 08.2018
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Utilized positive reinforcement techniques to encourage good behavior.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
Associate of Arts - Early Childhood Education
Johnson County Community College
Overland Park, KS05.2020
High School Diploma -
Olathe Northwest High School
Olathe, KS05.2018
Skills
- Customer care
- Sales management
- Complaint Handling
- Closing Techniques
- Account Management
- Customer Relations
- Customer Relationship Building
- Customer Engagement
Timeline
Salesperson
Premier Lighting & Hardware
06.2018 - Current
Scheduling Specialist
Pike Construction
02.2018 - Current
Childcare Provider
Kids Are Kids
05.2015 - 08.2018
Associate of Arts - Early Childhood Education
Johnson County Community College
High School Diploma -
Olathe Northwest High School
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