Mackenzie Thomas
Bismarck
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist/Assistant Executive Housekeeper
Wingate Hotel
Bismarck
02.2022 - Current
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Greeted customers warmly and made them feel welcome.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Dietary Aide
Mobridge Regional Hospital
Mobridge
08.2017 - 01.2025
- Assisted with preparation of snacks and other light meals.
- Provided assistance with meal setup, serving, and clean up as needed.
- Prepared and served meals according to dietary guidelines.
- Provided nutritional advice to residents and patients regarding their diet plans.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Set up trays for patients upon request.
- Delivered snacks to nurse station for distribution to specific residents.
Direct Support Professional
Black Hills Works
Rapid City
12.2018 - 03.2022
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided guidance and support to ensure safety of individuals served.
Security Guard
Prairie Knights Casino & Resort
Fort Yates
12.2021 - 02.2022
- Conducted daily security patrols of assigned areas.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Provided escorts for employees.
Education
High School Diploma -
Selby High School
Selby, SD05-2017
Skills
- Conference room setup
- Client communication
- Phone etiquette
- Front office management
- Customer service
Timeline
Front Desk Receptionist/Assistant Executive Housekeeper
Wingate Hotel
02.2022 - Current
Security Guard
Prairie Knights Casino & Resort
12.2021 - 02.2022
Direct Support Professional
Black Hills Works
12.2018 - 03.2022
Dietary Aide
Mobridge Regional Hospital
08.2017 - 01.2025
High School Diploma -
Selby High School
Similar Profiles
Joselin Sanchez-GonzalezJoselin Sanchez-Gonzalez
Breakfast Attendant at Wingate HotelBreakfast Attendant at Wingate Hotel
Tina AppelmanTina Appelman
Housekeeping Aide at Wingate HotelHousekeeping Aide at Wingate Hotel
Natasia ShevlinNatasia Shevlin
Front Desk Receptionist at Wingate HotelFront Desk Receptionist at Wingate Hotel
Melissa HillMelissa Hill
Teacher's Aide at Bismarck School DistrictTeacher's Aide at Bismarck School District
LaDonna VessLaDonna Vess
Assisstant Director/Lead Infant Room Teacher at Kim StinsonAssisstant Director/Lead Infant Room Teacher at Kim Stinson