Hi, I’m
Mackenzie Thompson
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, management and problem-solving skills. Honest with solid background in technological and fast pace environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service. Committed and hardworking with experience in handling multiple projects. Dedicated to building relationships within a healthy work environment and creating a standard repartee with current and potential clients and/or guests. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability.
Overview
3
years of professional experience
1
Certification
Work History
Kate M. Smith Elementary School
Paraprofessional
09.2020 - 07.2022
Job overview
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
- Organized and guided skills practice, research and memorization tasks for students.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Prepared reports and paperwork for parent-teacher conferences.
Milk & Honey Soft Serve And Coffee Shop
Barista/Cashier
06.2020 - 09.2020
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Conducted inventory counts by adding each item in stock and documenting in the current system.
The Oaks Restaurant
Cashier/Waitress
02.2019 - 12.2019
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Chipola College, Marianna, FL
Bachelor of Arts from Elementary Education
05.2024
Florida Panhandle Technical College, Chipley, FL
No Degree from Cosmetology Education
12.2018
Chipley High School, Chipley, FL
High School Diploma
05.2018
Skills
- Technology-Based Strategies
- Activity Planning
- Conflict Resolution Techniques
- Crisis Management
- Verbal and Written Communication
- Multimedia Presentations
- Calm and Patient Demeanor
- Organization and Prioritization
- Effective Communication
- Customer Relations
- Cleaning and Sanitizing
- Complex Problem-Solving
Certification
- Certified in Microsoft Word
- Certified in Microsoft Excel
- Certified in Microsoft PowerPoint
- Certified in Microsoft Publisher
- Certified in Microsoft Outlook
Timeline
Paraprofessional
Kate M. Smith Elementary School
09.2020 - 07.2022
Barista/Cashier
Milk & Honey Soft Serve And Coffee Shop
06.2020 - 09.2020
Cashier/Waitress
The Oaks Restaurant
02.2019 - 12.2019
Chipola College
Bachelor of Arts from Elementary Education
Florida Panhandle Technical College
No Degree from Cosmetology Education
Chipley High School
High School Diploma
- Certified in Microsoft Word
- Certified in Microsoft Excel
- Certified in Microsoft PowerPoint
- Certified in Microsoft Publisher
- Certified in Microsoft Outlook
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