Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Totten

Oakfield,NY

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

3
3
years of professional experience

Work History

Associate

Amazon
12.2023 - 04.2024
  • Completed daily orders with expert picking and packing of shipments.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Complied with safety, health, and environmental regulations as prescribed by law.

Cleaner

Batavia Downs Casino
05.2021 - 07.2023
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Used time management and efficient cleaning methods to meet deadlines.

Server

Tom Thumb Drive In
06.2022 - 08.2022
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

High School Diploma -

Oakfield-Alabama High School
Oakfield, NY
06.2020

Skills

  • Team Collaboration
  • Customer Support
  • Customer Service
  • Problem Resolution

Timeline

Associate

Amazon
12.2023 - 04.2024

Server

Tom Thumb Drive In
06.2022 - 08.2022

Cleaner

Batavia Downs Casino
05.2021 - 07.2023

High School Diploma -

Oakfield-Alabama High School

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Mackenzie Totten