Summary
Overview
Work History
Education
Skills
Timeline
Generic
MACKENZIE VALDEZ

MACKENZIE VALDEZ

PUYALLUP,WA

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

10
10
years of professional experience

Work History

Office Manager

Cascade HR
08.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.

Documentation Coordinator

Swire Shipping
10.2022 - 12.2024
  • Supported regulatory compliance by ensuring all documentation adhered to established guidelines and policies within US and Canada Customs and Border Patrol.
  • Collaborated with other departments to address any logistical concerns or challenges promptly.
  • Maintained up-to-date knowledge of import/export regulations, ensuring full compliance in all transactions.
  • Managed Customs audits, resulting in minimal fines and penalties for noncompliance.

Shipping Assistant

Frontier Door & Cabinet
09.2020 - 02.2022
  • Enhanced shipment processing by organizing and maintaining accurate shipping documents.
  • Ensured on-time deliveries by coordinating with carriers and tracking shipments throughout the entire process.
  • Collaborated with other departments to resolve any issues related to orders, invoicing, or product availability.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

Administrative Services Lead

Gist USA
04.2015 - 09.2020
  • Enhanced customer satisfaction by efficiently managing CRM system and promptly addressing user issues.
  • Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Streamlined office operations by implementing efficient filing systems and workflow processes.
  • Improved transportation efficiency by streamlining route planning and coordinating schedules.
  • Collaborated with cross-functional teams on supply chain initiatives, ensuring seamless integration of transportation coordination efforts.
  • Led shipment scheduling and routing with carriers, enabling reliable customer updates.

Education

High School Diploma -

Bethel High School
06-2013

Skills

  • Customer service
  • Organizational skills
  • Data Entry
  • Clear oral/written communication
  • Scheduling management
  • Document management
  • Policy and procedure modification
  • Compliance monitoring
  • MS office
  • Systems management

Timeline

Office Manager

Cascade HR
08.2024 - Current

Documentation Coordinator

Swire Shipping
10.2022 - 12.2024

Shipping Assistant

Frontier Door & Cabinet
09.2020 - 02.2022

Administrative Services Lead

Gist USA
04.2015 - 09.2020

High School Diploma -

Bethel High School

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