Mackenzie Vance
Irvine,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Hospitality Agent
Sonder Orange County
09.2022 - Current
- Utilizing Salesforce to directly connect with guests via SMS and live chats
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Collaborated with housekeeping staff to ensure rooms were prepared to company standards and ready for guest arrival.
- Managed front desk operations, maintaining a welcoming environment for all guests.
- Conducted regular inventory checks of essential supplies, ordering replacements as needed to avoid shortages or delays in service delivery.
Attractions Host, Guest Control, and Special Events
Disneyland Resort
02.2019 - 09.2022
- Safety, Courtesy, Show and Efficiency are the principles that were use to make every decision
- Enhanced guest experience by providing friendly and efficient service at various attractions.
- Provided exceptional customer service, handling guest inquiries and resolving issues in a timely manner.
- Demonstrated excellent communication skills while interacting with diverse groups of guests from various backgrounds.
Education
High School Diploma -
West Valley High School
Hemet, CA06.2018
Skills
- Organizational Skills
- Customer Service Expertise
- Effective Communication
- Reservation Management
- Guest Relations
- Problem-solving Abilities
- Front desk Operations
- Strong interpersonal skills
Certification
- CPR Certified
- First Aid Training
Volunteer Experience
Girl Scouts Of San Gorgonio Council, Girl Scout Cookie sales taught me a lot about money handling, customer service, and business at a young age. As I became an older Girl Scout, I would host education programs for younger Girl Scouts about history, sports, nutrition, etc. in a fun and interactive way.
Timeline
Front Desk Hospitality Agent
Sonder Orange County
09.2022 - Current
Attractions Host, Guest Control, and Special Events
Disneyland Resort
02.2019 - 09.2022
High School Diploma -
West Valley High School
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