Mackenzie Vance
Irvine,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Hospitality Agent
Sonder Orange County
Newport Beach
09.2022 - Current
- Utilizing Salesforce to directly connect with guests via SMS and live chats
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Collaborated with housekeeping staff to ensure rooms were prepared to company standards and ready for guest arrival.
- Managed front desk operations, maintaining a welcoming environment for all guests.
- Conducted regular inventory checks of essential supplies, ordering replacements as needed to avoid shortages or delays in service delivery.
Attractions Host, Guest Control, and Special Events
Disneyland Resort
Anaheim, CA
02.2019 - 09.2022
- Safety, Courtesy, Show and Efficiency are the principles that were use to make every decision
- Enhanced guest experience by providing friendly and efficient service at various attractions.
- Provided exceptional customer service, handling guest inquiries and resolving issues in a timely manner.
- Demonstrated excellent communication skills while interacting with diverse groups of guests from various backgrounds.
Education
High School Diploma -
West Valley High School
Hemet, CA06.2018
Skills
- Organizational Skills
- Customer Service Expertise
- Effective Communication
- Reservation Management
- Guest Relations
- Problem-solving Abilities
- Front desk Operations
- Strong interpersonal skills
Certification
- CPR Certified
- First Aid Training
Volunteer Experience
Girl Scouts Of San Gorgonio Council, Girl Scout Cookie sales taught me a lot about money handling, customer service, and business at a young age. As I became an older Girl Scout, I would host education programs for younger Girl Scouts about history, sports, nutrition, etc. in a fun and interactive way.
Timeline
Front Desk Hospitality Agent
Sonder Orange County
09.2022 - Current
Attractions Host, Guest Control, and Special Events
Disneyland Resort
02.2019 - 09.2022
High School Diploma -
West Valley High School