Mackenzie Vigent
Milford,CT
Overview
10
10
years of post-secondary education
7
7
years of professional experience
Work History
Administrative Assistant
Garafalo Markets, Milford
Milford, CT
12.2020 - Current
- In charge of creating and keeping track of multiple reports while producing them within a timely manner.
- Calculating and dispersing payroll for all employees throughout all 8 store locations.
- Creating, managing, and maintaining aspects of all schedules within said 8 stores.
- Handle customer complaints, and create a.
- Keep track of sales, profits, customer count per (each of the 8) stores, employee hours, etc.
- Keep track of every and all activities store managers are doing, to ensure a pleasant work environment for both them and their staff through leadership tactics.
- Performed research to collect and record industry data
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Managed Access databases converting complex data into easy-to-interpret data
Front end manager
ShopRite
Orange, CT
10.2017 - Current
- Manage around at least 30+ staff members at a time, keeping track of their productivity as well as their punctuality and attendance overall.
- Staying on top of and producing ”Write-ups” to associates when necessary.
- Addressing and resolving issues with associates and/or customers in a professional manner.
- Interpreted management directives to define and document administrative staff processes
- Reviewed financial reports and trend forecasts
- Recorded financial transactions and performed account reconciliations
- Evaluated employee performance and made recommendations for improvements
- Managed shelf inventory and customer-focused loss prevention strategies
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Developed and implemented robust training and mentoring strategies
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Prepared weekly employee work schedules for team members
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
Sales associate
Kohl’s Orange
, CT
10.2019 - 12.2019
- I was in charge of the registers, folding clothes, and worded a program called “Blue Bird” where I would shop/get the products people ordered from Amazon.
Head Cashier
03.2016 - 10.2017
- Customer service, maintain a pleasant and professional attitude when addressing customers, answer any and every question they may have, provide directions towards specific items.Work as efficiently as possible to conserve a low “I.P.M.” rate, (items per minute ensuring that I remain focused on a task at hand).
- Oversaw group of more than 35-40 cashiers and service staff at one time, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics
Cashier
ShopRite
Milford, CT
04.2015 - 03.2016
Education
Human Services
Housatonic Community College
Bridgeport, CT 01.2021 - Current
Southern Connecticut State University
New Haven, CT 08.2012 - 06.2018
High School Diploma -
Joseph A. Foran High School
Milford, CT 08.2012 - 06.2016
Skills
Office administration
Spreadsheet management
Documentation and control
Document conversion
Performance improvement
Conference planning
Documentation and reporting
Time management
Office management
Staff Management
Administrative support
Payroll and budgeting
Human resource laws
Employee training and development
Relationship building
Timeline
Human Services
Housatonic Community College
01.2021 - Current
Administrative Assistant
Garafalo Markets, Milford
12.2020 - Current
Sales associate
Kohl’s Orange
10.2019 - 12.2019
Front end manager
ShopRite
10.2017 - Current
Head Cashier
03.2016 - 10.2017
Cashier
ShopRite
04.2015 - 03.2016
Southern Connecticut State University
08.2012 - 06.2018
High School Diploma -
Joseph A. Foran High School
08.2012 - 06.2016