Mackenzie Vining
Columbus,OH
Summary
Motivated and resilient professional pursuing graduate studies in counseling, with a deep commitment to supporting survivors of abuse, trauma, and PTSD. Personal experiences overcoming adversity have fostered profound empathy, emotional intelligence, and a client-centered perspective. A successful career in the sales, customer service, and fitness industry has honed strong communication, active listening, and goal-oriented skills, along with a disciplined work ethic and focus that will be applied to academic excellence and future clinical practice.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Volunteer
Love Doesn't Shove
Cleveland, Ohio
2024.08 - Current
- Helped recruit crowds for founder-led interactive workshops and presentations for youth and community groups to raise awareness of healthy relationship dynamics and prevent dating violence.
- Raised funds for domestic abuse survivors seeking safe exits from abusive relationships.
- Provided peer support and resource referrals to individuals seeking guidance on relationship safety and conflict resolution.
- Supported advocacy and education efforts for healthy relationships.
- Assisted with outreach materials, social media content, and event promotion to boost program participation.
Remodeling Consultant
Power Home Remodeling
Columbus, Ohio
2026.03 - Current
- Created remodeling plans around client budget, style preferences, and lifestyle needs.
- Conducted deep-dive assessments of client pain points to recommend tailored, high-value solutions, driving customer satisfaction and positive reviews.
- Guided homeowners on materials, style options, and installation steps.
- Guided clients through complex product specifications, contract agreements, and installation timelines, ensuring complete clarity and reducing project cancellations.
- Answered client questions and addressed concerns during remodeling projects.
- Participated in training sessions to enhance product knowledge and refine sales skills.
- Partnered closely with project management, installation, and finance teams to ensure seamless service delivery and resolve post-sale customer issues.
- Retained at-risk clients by proactively resolving objections and identifying opportunities to upsell additional complementary products.
Group Fitness Instructor/Personal Trainer
The Armory
Columbus, Ohio
2025.05 - Current
- Led group fitness classes in HIIT, high intensity resistance training, strength training, and functional training for diverse clients.
- Developed individualized fitness plans aligned with client goals, abilities, and limitations.
- Encouraged clients through positive feedback and clear coaching to support fitness goals.
- Guided proper exercise form and technique to promote safety and reduce injury risk.
- Created supportive, inclusive group class environment that built camaraderie among participants.
- Designed challenging workouts targeting specific muscle groups while ensuring variety to maintain engagement.
- Used barbells, kettlebells, dumbbells, resistance bands, stability balls, and TRX bands in group workouts for added challenge.
Server
Forno Kitchen and Bar
Columbus, Ohio
2025.04 - 2026.09
- Provided attentive guest service by anticipating needs, resolving concerns quickly, and consistently exceeding expectations to deliver positive dining experiences.
- Created memorable dining experiences by engaging with guests, offering customized suggestions, and staying attentive throughout meals.
- Shared menu knowledge through tailored recommendations and upselling specials to support sales and guest satisfaction.
- Achieved strong sales results through clear communication and persuasive selling techniques, regularly winning sales competitions and driving revenue growth.
- Built strong guest relationships by listening closely to preferences and delivering personalized service that strengthened loyalty.
- Worked effectively in fast-paced settings by handling multiple tables, setting task priorities, and maintaining a calm, professional manner under pressure.
- Supported positive team culture by mentoring new team members, sharing best practices, and providing guidance for success.
Owner/Personal Trainer
Kenzie's Fitness Training
, United States
2023.12 - Current
- Provided online, in-person, and hybrid personal training support.
- Built personalized fitness plans around client goals, needs, and ability levels.
- Designed challenging, achievable routines targeting specific muscle groups or cardiovascular endurance.
- Motivated clients to overcome mental barriers and achieve peak performance during workouts.
- Taught proper exercise form and movement patterns to promote safety and stronger results.
- Observed form, technique, and intensity to reduce injury risk and keep sessions effective.
- Completed fitness evaluations to establish baseline performance and monitor improvement.
- Facilitated group fitness classes tailored to various skill levels and specific focus areas, including core strength.
- Provided nutrition guidance and educated clients on healthy eating habits to enhance fitness progress.
- Guided clients to establish practical fitness objectives tailored to their lifestyle. based on current fitness level and available time.
- Provided modifications and alternate exercises for injuries and physical limitations.
- Stayed current on exercise science research through continuing education courses.
Bartender/Server
Market
Rocky River, Ohio
2024.09 - 2025.05
Bartender/Server
Barrio
Cleveland, Ohio
2024.01 - 2025.04
Group Fitness Trainer
BodyFit Training
Lakewood, Ohio
2023.12 - 2025.04
- Led group fitness classes across strength training, high-intensity resistance training, high-intensity interval training, endurance training, and related formats.
- Promoted a secure and encouraging atmosphere in fitness classes for all attendees. and motivating for all participants.
- Encouraged participants with positive feedback throughout classes.
- Explained proper form and technique to clients during sessions.
- Adjusted class routines for clients with special needs.
- Monitored client progress and attendance, providing tailored feedback to support individual fitness journeys.
- Built custom fitness plans for individual clients to support personal goals.
- Provided informative answers to client inquiries regarding health, exercise, and nutrition. about health, exercise, and nutrition topics.
Account Executive
Advance Ohio
Cleveland, Ohio
2023.02 - 2023.12
- Scheduled and delivered digital marketing sales appointments in person and over video calls.
- Contacted self-generated prospects through outbound sales calls.
- Followed up on current and new client relationships and identified upsell opportunities.
- Used communication, active listening, and analytical skills to qualify leads.
- Built custom digital marketing strategies and proposals.
- Provided clients with tailored campaigns aligned with marketing goals.
- Supported content creation for digital marketing campaigns.
- Tracked sales records and activity in assigned CRM system, Salesforce.
- Facilitated new business sales to expand company clientele., implementation, and current client account management.
Contract Sales Representative
Steris Corporation
Cleveland, Ohio
2021.12 - 2023.02
- Delivered $575,000 in Q1, $879,000 in Q2, and $1.3 million in Q3 of IPT services renewal sales during fiscal year 2023.
- Made outbound sales calls to medical facilities to support new business growth for infection prevention technologies (IPT) services.
- Handled contract and pricing discussions with customers to reach mutually agreeable terms.
- Managed full-cycle quoting process, including quote creation, delivery, timely follow-up, and purchase order completion.
- Worked with key business stakeholders to share recommendations on renewal opportunities.
- Helped run warm-call and email outreach campaigns to qualify potential clients for SaaS technology.
Sales Executive, Bank Team
Paycor
Cleveland, Ohio
2021.01 - 2021.11
- Conducted outbound sales calls to regional bank partners to generate new payroll opportunities.
- Generated and conducted payroll and ancillary product sales appointments via phone and Zoom calls.
- Maintained and nurtured newly formed client relationships to ensure ongoing satisfaction and retention.
- Utilized communication, listening, and analytical skills to effectively qualify warm leads for sales opportunities.
- Provided clients with customized solutions to help increase cash flow, attract, and retain employees, and mitigate risk.
- Organized weekly meetings with banking partners to educate them on Paycor's services, HR trends, and business compliance needs.
- Developed and executed cold calling and email campaign strategies to qualify potential clients for our SaaS technology.
- Maintained sales records and activity through the assigned CRM system (Salesforce).
- Collaborated with team members in high-intensity, fast-paced environment to achieve sales objectives.
Sales Development Representative
BrightEdge
Cleveland, Ohio
2019.05 - 2020.06
- Qualified prospects for SaaS technology through cold calls and email outreach, enhancing lead generation efforts.
- Qualified outbound opportunities in Salesforce using communication, active listening, and analytical skills, contributing to pipeline growth.
- Generated $700,000 in yearly revenue.
- Achieved top producer status in a competitive sales training program. and performer in a ramping class of 4.
- Provided SEO technology support to Fortune 1000 companies, aligning solutions with client needs.
- Built knowledge of SEO, content marketing, and industry trends.
Associate District Manager
ADP
Cincinnati, Ohio
2018.05 - 2019.05
- Surpassed monthly revenue goals for B2B sales through strategic outreach, generating average monthly results of $15,000.
- Delivered tailored solutions that enhanced client cash flow, boosted employee retention, and mitigated risk.
- Managed client accounts by fostering relationships and successfully cross-selling SaaS solutions.
- Reached monthly quota targets and KPI goals.
- Prospected for new clients through referrals from banks, accountants, and client channels.
- Prospected for new clients through phone outreach and door-to-door visits.
- Provided new client implementation and training for smooth business integration.
- Supported small businesses as compliance consultant for regulatory requirements.
- Used social media to promote company products, features, and benefits.
Education
BBA - Marketing
University of Cincinnati
Cincinnati, OH2018-05
Skills
- Customer relationship management
- Sales strategy
- Fundraising strategies
- Health advocacy
- Project management
- Event planning
- Verbal and written communication skills
- Conflict resolution
- Motivational techniques
- Self-awareness
Certification
- ISSA Personal Training Certification
Timeline
Remodeling Consultant
Power Home Remodeling
2026.03 - Current
Group Fitness Instructor/Personal Trainer
The Armory
2025.05 - Current
Server
Forno Kitchen and Bar
2025.04 - 2026.09
Bartender/Server
Market
2024.09 - 2025.05
Volunteer
Love Doesn't Shove
2024.08 - Current
Bartender/Server
Barrio
2024.01 - 2025.04
Owner/Personal Trainer
Kenzie's Fitness Training
2023.12 - Current
Group Fitness Trainer
BodyFit Training
2023.12 - 2025.04
Account Executive
Advance Ohio
2023.02 - 2023.12
Contract Sales Representative
Steris Corporation
2021.12 - 2023.02
Sales Executive, Bank Team
Paycor
2021.01 - 2021.11
Sales Development Representative
BrightEdge
2019.05 - 2020.06
Associate District Manager
ADP
2018.05 - 2019.05
BBA - Marketing
University of Cincinnati