Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Vogan

Texarkana

Summary

Adept at driving customer satisfaction and sales at Orr Volkswagen, I excel in multitasking and vehicle assessment, consistently surpassing sales targets. With a strong work ethic and exceptional communication skills, I've maintained high standards in fast-paced environments, ensuring accuracy in records management and fostering client rapport.

Personable and solution-oriented, with strong communication skills and genuine interest in helping customers. Understanding of automotive systems and maintenance schedules, coupled with strong problem-solving and organizational abilities. Dedicated to providing exceptional customer service and ensuring positive experience for every client.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Service Advisor

Orr Volkswagen
08.2024 - Current
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.

Receptionist/Cashier

Orr Honda
07.2023 - 06.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.

Front-End Cashier

Walmart
02.2022 - 11.2022
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Approached every question or concern with calm and level-headed approach.

Education

Associate of Applied Science - Business

Texarkana College
Texarkana, TX
05-2019

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication
  • Handling customer complaints
  • Client rapport
  • Records management
  • Data entry

Timeline

Service Advisor

Orr Volkswagen
08.2024 - Current

Receptionist/Cashier

Orr Honda
07.2023 - 06.2024

Front-End Cashier

Walmart
02.2022 - 11.2022

Associate of Applied Science - Business

Texarkana College
Mackenzie Vogan