MACKENZIE WADE
Evanston,IL
Summary
Sales and hospitality leader with over 10 years of customer-facing experience, including 5 years in automotive sales. Demonstrated ability to consistently exceed sales targets by building high-value customer relationships, optimizing showroom operations, and coaching teams to improve productivity. Skilled in event coordination, marketing outreach, and financial planning, combining commercial acumen with hospitality-driven service to drive revenue and exceptional customer experiences.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Sky zone
Chicago, Illinois
11.2024 - Current
- Supported daily trampoline park operations and guest service standards.
- Helped apply safety protocols to protect customers and employees from potential hazards.
- Assisted with identifying cost-saving opportunities and operational efficiency improvements.
Senior Sales Consultant
Hyundai of Lincolnwood
Lincolnwood, United States
09.2023 - 11.2024
- Built and maintained relationships with high-value customers to support repeat business and referrals.
- Helped customers identify product options during consultations based on shopper needs.
- Handled customer concerns and supported service recovery with calm, professional communication.
Sales Consultant
Ziegler, GMC Buick Cadillac
Lincolnwood, United States
04.2021 - 09.2023
- Converted showroom visitors into loyal customers using consultative sales and relationship-building techniques.
- Demonstrated detailed vehicle knowledge-features, capabilities, and benefits-to inform buying decisions and tailor recommendations.
- Researched industry innovations and competitive offerings to provide customers with timely, valuable automotive insights
Entry-Level Sales Consultant
Kia of Lincolnwood
Lincolnwood, United States
11.2020 - 04.2021
- Led test drives and feature demonstrations to increase customer engagement and buyer confidence.
- Overcame objections and negotiated pricing and financing to close deals while maintaining adherence to dealership policies.
- Processed sales paperwork and managed delivery logistics to ensure accurate, compliant transactions and positive customer handoffs.
General Manager
La Macchina Ristorante
Evanston, United States
12.2018 - 11.2020
- Trained staff on menu knowledge and service procedures.
- Implemented marketing, advertising, and community engagement strategies to generate reservations and event bookings.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Assistant General Manager / Event Coordinator
Evanston Rocks
Evanston, United States
12.2016 - 12.2018
- Led social media and marketing campaigns to increase venue visibility and bookings.
- Managed artist contracts, invoices, and payments while maintaining accurate financial records.
- Planned event logistics including transportation, seating, and
- VIP coordination to ensure seamless execution and positive guest experiences.
Education
Bachelor of Arts - Music Business
Columbia College
Chicago06.2016
Skills
- Negotiation skills
- Customer service excellence
- Customer relationship management
- Operations management
- Problem solving
- Team leadership
- Sales techniques
- Restaurant operations
- POS systems
- Clear communication
Timeline
Assistant General Manager
Sky zone
11.2024 - Current
Senior Sales Consultant
Hyundai of Lincolnwood
09.2023 - 11.2024
Sales Consultant
Ziegler, GMC Buick Cadillac
04.2021 - 09.2023
Entry-Level Sales Consultant
Kia of Lincolnwood
11.2020 - 04.2021
General Manager
La Macchina Ristorante
12.2018 - 11.2020
Assistant General Manager / Event Coordinator
Evanston Rocks
12.2016 - 12.2018
Bachelor of Arts - Music Business
Columbia College