Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Walsh

Chipley,FL

Summary

I am a newer licensed esthetician equipped with strong problem-solving abilities, willingness to learn, team player, and excellent communication skills. Poised to contribute to team success and achieve positive results for clients. Ready to tackle new challenges and advance in this line of work with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Sales Administrator

Crystal Tractor of Panama City
06.2021 - 06.2024
  • Supported sales representatives with all paperwork, invoices and contracts to close deals for customers.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
  • Payroll
  • Dealt with the daily cash/credit reconciliations
  • Kept up with all inventory on the property and inputted any new equipment as it came in.
  • Took deposits/payment for all big equipment.
  • Answered phones and emails as needed.
  • Sold extended warranties whenever closing contracts with customers.
  • Contributed to team objectives in fast paced environment.
  • Maintained current knowledge of evolving changes in the company.
  • Performed effectively in self directed work environment, managing day-to-day operations and decisions.
  • Developed and maintained strong work relationships with coworkers
  • Recorded accurate and efficient records in customer files within our system.

Shift Leader Manager

Tropical Smoothie Cafe
07.2017 - 06.2021
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high quality products at all times.
  • Ordered our trucks for our weekly shipments.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Key Holder/Retail Sales Associate

Brooklynn's
01.2019 - 06.2019
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Greeted customers as they came in and let them know of any deals we had going on for the day.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Business

Gulf Coast State College
Panama City, FL

Esthetician

Soothing Arts Healing Therapies of Massage & Skin
Santa Rosa Beach, FL
10-2024

High School Diploma -

Liberty Academy
Panama City, FL
05-2018

Skills

  • Customer Service
  • Upselling techniques
  • Problem-solving
  • Inventory management
  • Time management abilities
  • Professionalism
  • Self motivation
  • Multitasking
  • Conflict resolution
  • Analytical thinking
  • Organizational skills
  • Communication

Timeline

Sales Administrator

Crystal Tractor of Panama City
06.2021 - 06.2024

Key Holder/Retail Sales Associate

Brooklynn's
01.2019 - 06.2019

Shift Leader Manager

Tropical Smoothie Cafe
07.2017 - 06.2021

Business

Gulf Coast State College

Esthetician

Soothing Arts Healing Therapies of Massage & Skin

High School Diploma -

Liberty Academy

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