Mackenzie Ward
Old Tappan
Summary
Versatile professional with a background at Tradewinds Motor Lodge, adept in guest relations and administrative skills. Excelled in teamwork, enhancing quality/streamlining operations with experience in the restaurant service industry. Proven ability in athletic coaching, showcasing strong multitasking abilities and a professional demeanor. Ability to work with all age groups and extremely experienced in efficient time management as an active dual-sport collegiate student-athlete.
Overview
6
6
years of professional experience
Work History
Motel Receptionist
Tradewinds Motor Lodge
05.2022 - Current
- Maintained accurate records of guest information, payment transactions, and room assignments to ensure smooth operations.
- Managed administrative technology and phone lines effectively, handling reservations, cancellations, and general inquiries professionally.
- Resolved guest issues promptly, maintaining a high level of customer satisfaction and loyalty.
Restaurant Hostess
Lenny's Pizza and Italian Grill
05.2024 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Supported other staff by Preparing dining room for service by cleaning, organizing tables, and placing table settings.
Personal Goalkeeper Trainer
Self-employed
09.2021 - 11.2022
- Organized preseason training to prepare goalkeepers for upcoming competitions effectively.
- Contributed to player success by providing advice on goalkeeper tactics and strategies during games.
- Knowledge of specialized drills and exercises focusing on reflexes, positioning, and decision-making.
Recreational Soccer Referee
Old Tappan Recreation Commission
02.2019 - 05.2021
- Upheld a professional image while representing the referee association at all times during matches and events.
- Demonstrated adaptability by officiating various age groups and skill levels within recreational soccer leagues successfully.
- Maintained a high level of physical fitness to keep up with the fast pace of recreational soccer games.
Education
Bachelor of Science - Biology
Franklin & Marshall College
Lancaster, PA05-2027
Skills
- Guest relations/customer service
- Professional appearance
- Teamwork and collaboration
- Administrative skills
- Athletic training and coaching
Timeline
Restaurant Hostess
Lenny's Pizza and Italian Grill
05.2024 - 08.2024
Motel Receptionist
Tradewinds Motor Lodge
05.2022 - Current
Personal Goalkeeper Trainer
Self-employed
09.2021 - 11.2022
Recreational Soccer Referee
Old Tappan Recreation Commission
02.2019 - 05.2021
Bachelor of Science - Biology
Franklin & Marshall College
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