Mackenzie Watkins
Central Point,OR
Summary
Skilled at patient relations, electronic charting and assessments. Well-trained and motivated to exceed expectations. Proven to bring results and work in fast-paced environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Providence Medford Medical Center- Pulmonology
04.2023 - Current
- Prepare charts for patients visits prior to appointments, verifying labs, imaging and any other treatments ordered are complete and resulted prior to scheduled appointments.
- Measured Vital signs and documented medical history to prepare for provider visit
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Provided guidance and mentorship to clinical staff in the areas of patient care, safety protocols, and departmental policies.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Medical Assistant-Float
Providence Medford Medical Center
01.2023 - 04.2023
- Available to work in multiple departments or clinics as needed
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Responded to patient callbacks and phone-in prescription refill requests.
Clinical Team Leader
Allergy And Asthma Center Of Southern Oregon
04.2018 - 12.2023
- Perform other duties as assigned by practice manager or physician
- Work with healthcare provider to facilitate training of new hires and other training initiatives
- Perform general patient care by following established standards and procedures
- Greet and prepare patients for the health care provider
- Direct and guide back office staff as well as front office staff in monitoring and expediting workflow
- Escalate non-routine issues to the practice manager or physician
- Administer vaccines via oral, topically, by injection, and/or nasal administration
- Contributed to interdisciplinary team meetings to review client caseload, treatment, concerns and recommendations.
- Updated patients' charts in electronic medical records with encounter information, prescriber notes and orders.
- Helped patients obtain advanced treatment by referring to specialists.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
CCMA
Asante Work Health
01.2016 - 04.2018
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Nanny
Michelle Kortum
01.2014 - 01.2016
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
Caregiver
Rogue Valley Manor
01.2012 - 01.2014
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Sales Associate
Toys R Us
01.2011 - 01.2012
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained records related to sales, returns and inventory availability.
Education
CCMA -
Rogue Community College
Grants Pass, OR06.2017
CPT -
Rogue Community College
Grants Pass, OR06.2017
High School Diploma -
Crater Academy of Health And Public Services
Central Point, OR06.2011
Skills
Medical Skills
Maintain professional customer service within a team setting
Knowledge of medical terminology
Proficient in most patient procedures, sanitation protocols, and PPE donning
Proficient in rooming a patient
Knowledge of and complaint with HIPPA regulations
Proficient in Excel, Microsoft, Word, and PowerPoint
Data entry
Customer Service Skills
Clear communication skills
Proficient in time management
Patience and understanding
Attentiveness, ability to actively listen
Goal oriented focus
Timeline
Medical Assistant
Providence Medford Medical Center- Pulmonology
04.2023 - Current
Medical Assistant-Float
Providence Medford Medical Center
01.2023 - 04.2023
Clinical Team Leader
Allergy And Asthma Center Of Southern Oregon
04.2018 - 12.2023
CCMA
Asante Work Health
01.2016 - 04.2018
Nanny
Michelle Kortum
01.2014 - 01.2016
Caregiver
Rogue Valley Manor
01.2012 - 01.2014
Sales Associate
Toys R Us
01.2011 - 01.2012
CCMA -
Rogue Community College
CPT -
Rogue Community College
High School Diploma -
Crater Academy of Health And Public Services
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