Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Watson

Kissimmee

Summary

Harding working, organized, detailed, great customer service skills. Experienced in customer service professions and food and beverage leadership experience.

Overview

7
7
years of professional experience

Work History

Lead Server

Champions Gate Country Club
12.2022 - Current
  • Oversaw daily operations for front of house, including delegating tasks to team and training new team members.
  • Ensuring menus are clean and up to date, as well as creating and designing menus for food and beverage specials.
  • Providing the guests with quick and quality service, treating the guests in a friendly and respectful manner, and making sure they have everything they may need to enjoy their meal.
  • Keeping track of inventory of dry goods, beer, liquor, and wine for the restaurant. Helping to place orders for paper goods, dry goods, beer, liquor, and wine.
  • Have extensive menu knowledge, including inquiring about food allergies for guest when necessary.
  • Ensuring the restaurant is kept in a cleanly manner to meet health standards and uphold guest expectations and safety.

Recreational Attendant

Summer Bay Orlando
06.2018 - 04.2023
  • Answer inquiries pertaining to hotel policies and services and resolve occupants' complaints or problems.
  • Coordinate front-desk activities of resort, plan weekly resort activities and manage/lead said activities with resort guests.
  • Prepare required paperwork pertaining to departmental functions and file necessary paperwork.
  • Perform marketing and public relations activities, was put in charge of training new team members.
  • Worked in guest relations to solve any guest issues and provide great customer service.

Sales Associate

Crystal Portal
04.2022 - 08.2022
  • Provided excellent customer service to customers.
  • Worked as cashier to assist customers at check out.
  • Helped bring in new inventory, count inventory, add to stock in our system, create listings for new products.
  • Restocked shelves on the daily basis to insure stock was always provided to customers.

Education

Bachelor's - Social Science

Florida State University
Tallahassee, Florida
05.2022

Skills

  • Lead Server - 25 years
  • Bartending and Serving - 3 years
  • Customer Service and Hospitality - 9 years

Timeline

Lead Server

Champions Gate Country Club
12.2022 - Current

Sales Associate

Crystal Portal
04.2022 - 08.2022

Recreational Attendant

Summer Bay Orlando
06.2018 - 04.2023

Bachelor's - Social Science

Florida State University

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