Mackenzie Watts
Shreveport
Summary
I am reliable, positive, energetic and charismatic employee seeking a challenging position as a flight attendant. If you are looking for someone who is customer driven with dynamic safety and service skills, efficient in diffusing situations, maintaining a positive attitude, and keeping a happy work place I would be great addition to your company . The past jobs I have held have molded me to the person I have become; life experiences from pursuing higher education to dealing with sales have re-enforced my affection for customer relation and support. I feel my enthusiasm and positivity, would greatly contribute to DELTA's flight attendant's positive image. Thank you for your consideration and time to fulfill this exciting position.
Overview
4
4
years of professional experience
Work History
Service Administrator
Rountree Ford , Mercedes Benz
02.2022 - Current
- I call all customers after their visit to evaluate their overall experience, as well new vehicle purchases.
- I managed customer surveys.
- Actively listened to customers, handled concerns and address all issues. I report escalated major problems to management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Style Team Member
Target
05.2020 - 07.2023
- Work Cash Register.
- Maintain fitting room includes putting up unwanted merchandise.
- Display daily shipments.
- Conduct covid cleaning protocols.
- Provide consistent help in additional departments.
- Help guide customers when they are undetermined.
- Direct customers to ongoing sales and bargains increasing sales and product movement.
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
BDC Agent
Holmes Honda
03.2021 - 07.2021
- Call center at Holmes Honda Shreveport.
- I set service appointments for Holmes Honda Shreveport and Bossier, Jaguar, Landrover, Volvo, and Mercedes.
- I handle every call with care as well as help as much as I can.
- Place orders for parts.
- Also make commission for bringing customers in for recommended services as well as setting appointments for appraisals.
- Answer multiple lines for phone calls at a time.
- As Well as answer calls for all departments and transfer to whom they requested.
Education
High School Diploma -
Northwood High School
Shreveport, LA05.2019
Skills
- Creative and versatile professional with experience in diverse settings
- Skilled at learning new concepts quickly
- Goal oriented with the ability to multitask efficiently in a fast paced setting
- Fun professional who embraces team work, but who is also able to work independently
- Experienced organization skills
- Natural ability to communicate with others and motivate a team
Timeline
Service Administrator
Rountree Ford , Mercedes Benz
02.2022 - Current
BDC Agent
Holmes Honda
03.2021 - 07.2021
Style Team Member
Target
05.2020 - 07.2023
High School Diploma -
Northwood High School
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