Mackenzie Webb
Roseville,CA
Summary
An adaptable and collaborative team player, efficient, professional with strong interpersonal and communication skills. Handles money, food and diverse customer needs without losing focus or sacrificing service quality. Brings attention to detail and willingness to help others. Capable learner that’s receptive to new ideas and feedback. Able to manage time productively, prioritize tasks, support a healthy team environment, lead and also work independently.
Overview
5
5
years of professional experience
Work History
Lead Barista
Mad Coffee & More
Abilene, Texas
10.2021 - 04.2026
- Trained new baristas on coffee preparation and customer service techniques.
- Managed daily operations, optimizing workflow and maintaining high-quality service.
- Maintained cleanliness and organization of the coffee station and seating areas.
- Verified orders and restocked inventory to meet business needs.
- Conducted quality control reviews of products and transactions, ensuring exceptional customer experience.
- Developed innovative beverage recipes, enhancing menu variety and increasing customer satisfaction.
- Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
- Decorated chalk menu board, created and introduced new drink menu items as well as names to match seasonal, holiday, and shop aesthetic.
Receptionist
Drybar Hair Salon
Abilene, TX
08.2024 - 11.2024
- Greeted clients warmly upon arrival to ensure a friendly atmosphere.
- Answered phone calls and addressed client inquiries promptly and professionally.
- Managed appointment scheduling using salon-specific software for efficiency.
- Scheduled and confirmed appointments.
- Assisted stylists by preparing workstations with necessary tools and supplies.
- Maintained cleanliness and organization of reception area to enhance client experience.
Education
Jim Ned HighSchool
Tuscola, TXSkills
- Customer service
- POS and cash management
- Problem solving
- Multitasking
- Menu memorization
- Attention to detail
- New hire training
- Opening and closing duties
- Coffee preparation
- Beverage recipe development
- Quality control
- Workstation organization
- Time management
- Dependable and responsible
Digital advertising on social media
Timeline
Receptionist
Drybar Hair Salon
08.2024 - 11.2024
Lead Barista
Mad Coffee & More
10.2021 - 04.2026
Jim Ned HighSchool