Mackenzie Wells
Houston,TX
Summary
Dynamic professional with extensive experience in the hospitality industry. Skilled in performance monitoring, conflict resolution, and operations management. Eager to leverage leadership abilities to drive team success and improve customer satisfaction. Results-oriented Floor Manager with expertise in staff scheduling, inventory management, and customer service. Proven ability to enhance operational efficiency and team performance, ensuring high standards in service delivery.
Overview
4
4
years of professional experience
Work History
Floor Manager
Pappas
Houston, Texas
04.2025 - Current
- Supervised daily operations and ensured smooth workflow among staff members.
- Scheduled staff shifts and organized team meetings for effective communication.
- Maintained cleanliness and organization of the dining area for customer satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Monitored employee performance and provided constructive feedback for improvement.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
Assistant General Manager
Palacios Murphy
Houston, Texas
11.2024 - 04.2025
- Assisted in managing daily operations and staff scheduling.
- Supported inventory management through regular stock assessments and audits.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Monitored inventory levels and placed orders for new stock as needed.
Shift Leader
Gringos Tex Mex
Houston, Texas
07.2022 - 11.2024
- Provided excellent customer service in fast-paced dining environment.
- Assisted in training new servers on restaurant procedures and standards.
- Demonstrated proper food handling and safety procedures for compliance
- Educated servers on menu, memorization strategies and how to convey information clearly.
- Assigned daily tasks to servers at opening and closing times.
Education
Bachelor of Science - Global Hospitality Leadership
University of Houston
Houston, TX12-2024
Skills
- Staff scheduling
- Inventory management
- Customer service
- Conflict resolution
- Performance monitoring
- Problem solving
- Operations management
- Team training and development
- POS systems
- Health and safety
Timeline
Floor Manager
Pappas
04.2025 - Current
Assistant General Manager
Palacios Murphy
11.2024 - 04.2025
Shift Leader
Gringos Tex Mex
07.2022 - 11.2024
Bachelor of Science - Global Hospitality Leadership
University of Houston