Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Mackenzie Werner

Pottstown,PA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships in dynamic, fast-paced settings.


Background as an EMT. Certified from March 2020-2023. Currently enrolled as nursing student at Delaware County Community College

Overview

3
3
years of professional experience
1
1
Certification

Work History

Attraction Manager

Pennhurst LLC
07.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Responsible for 60+ workers during nights of open operation
  • Managing Human Resource issues in a timely, calm, and professional manner
  • Critical thinking skills to ensure success of attraction and workers
  • Responsible for safety checks and walk throughs during open nights of operation
  • Must be comfortable in high pressure and fast paced environments
  • Responsible for handling worker related injuries and customer related injuries
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Costume Manager

Pennhurst LLC
06.2020 - Current
  • Sewed and constructed costumes using sewing machine, upholstery equipment and hand tools.
  • Cleaned shop and maintained apparel in wardrobe of fancy dress, theme and popular character styles
  • Responsible for dressing 150+ actors in the span of two hours
  • Maintains sanitary standards while cleaning and caring for costume materials
  • Encourages personal hygiene amongst staff
  • Requires quick thinking skills for last minute costume changes and adjustments
  • Requires being comfortable working in a fast-paced environment with multi-tasking.



Tour Guide

Pennhurst LLC
06.2020 - Current
  • Guided groups of up to forty people on scheduled tours.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Built personal relationships with guests to promote positive experiences.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
  • Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
  • Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
  • Collected and deposited payments from guests.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Informed tour members of safety risks associated with attractions, confirming customer security.

Summer Camp Instructor

Uwchlan Ambulance Corps

Education

Associate of Science - Nursing

Delaware County Community College
Downingtown, PA

High School Diploma -

Owen J Roberts High School
Pottstown, PA
06.2021

Skills

  • Staff Management
  • Team Leadership
  • Verbal and Written Communication
  • Issue and Conflict Resolution
  • Managing Employee Relations
  • Employee Training
  • Time Management
  • Job Assignments
  • Managing Multiple Tasks
  • Public Speaking
  • Guest Satisfaction

Certification

  • EMT - Certified Emergency Medical Technician 2020-2023
  • CPR Certified

Volunteer Experience

Volunteered at Uwchlan Ambulance Corp from Winter of 2016- July of 2022


Paid to teach two of their EMS- Medical related summer camps in 2019. However, Volunteered to teach camps in 2016,2017,2021, 2022

Summer camps consisted of creating fun activities for age ranges of 7-17. 

Responsible for teaching individuals in the age range of 7-14 CPR, and First-Aid. 

Responsible for teaching individuals in the age range of 14-18 ASHI EMR course in the span of two weeks.

Timeline

Attraction Manager

Pennhurst LLC
07.2023 - Current

Costume Manager

Pennhurst LLC
06.2020 - Current

Tour Guide

Pennhurst LLC
06.2020 - Current

Summer Camp Instructor

Uwchlan Ambulance Corps

Associate of Science - Nursing

Delaware County Community College

High School Diploma -

Owen J Roberts High School

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Mackenzie Werner