MACKENZIE WHISONANT
Loganville,GA
Summary
Developed skills in fast-paced healthcare environment, focusing on patient care and administrative tasks. Demonstrated ability to manage patient records and assist with medical procedures. Seeking to apply these transferrable skills in new field, leveraging experience in high-stress settings.
Punctual and compassionate, always ensuring patient comfort and care. Well-versed in medical terminology and procedures, proficient in administering medications and recording vital signs. Committed to improving patient outcomes through efficient support and attention to detail.
Qualified phlebotomy, medical assistant, billing,customer services with background in assisting healthcare professionals and providing patient care. Skilled in clinical procedures and medical administration, contributing to improved patient outcomes. Demonstrated ability in patient communication and maintaining medical records efficiently.
Overview
5
5
years of professional experience
Work History
Certified Medical Assistant
Women’s Health Services at Stamps Health Center
01.2023 - 01.2024
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assist with Pap Smears
- Administer Birth Control Shots, Immunizations,HPV vaccines
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
Certified Medical Assistant
Health Choice Urgent Care
01.2022 - 01.2023
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Prepared lab specimens for diagnostic evaluation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Measured patient spirometry.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Certified Medical Assistant
Loganville Family Medicine
05.2021 - 01.2022
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Billing Specialist
Loganville Family Medicine
05.2021 - 01.2022
- Monitored outstanding invoices and performed collections duties.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Researched and resolved billing discrepancies to enable accurate billing.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Processed vendor and supplier payments on weekly basis.
Customer Service Representative
Andretti Indoor Karting & Games
04.2019 - 05.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Implemented and developed customer service training processes.
- Created and maintained detailed database to develop promotional sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Identified and resolved discrepancies and errors in customer accounts.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
Medical Assistant training -
Medical Institute of Northeast Georgia
Winder, GA12-2022
High school Diploma -
Berkmar High School
05.2021
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Laboratory maintenance
- Chronic disease management
- Insurance claims
- OB/GYN procedures
- Patient management
- Lab equipment calibration
- Valid Georgia driver's license
- Sterile technique
- Patient care
- Medical office administration
- Wound care
- Diagnostic procedures
- Inventory and supply management
- Medical terminology in English/spanish
- Verbal and written communication
- Insurance verification
- Patient education
- Monitoring patient progress
- Safety compliance
- Equipment sterilization
- Physical stamina
- Appointment setting
- Treatment setup
- Simple dressings
- Medical records oversight
- Patient care coordination
- Reliable team player
- Adaptable
- Compassionate
- First aid
- Patient relations
- Procedure assistance
- Medical procedures
- CPR
- Trustworthy companion
- Patient-focused care
- Complex Problem-solving
- Patient flow management
- Prioritizing stat orders
- Data entry
- Lab equipment operation
- Electronic medical records
- Reliable transportation
- Electrocardiographic rhythm recognition
- Phlebotomy
- Medical terminology knowledge
- EMR / EHR
- Immunization administration
- Maintaining confidentiality
- Direct patient care
- Vital signs monitoring
- Customer service
- Clinical applications
- Healthcare procedures
- Insurance confirmation
- Sample collection procedures
- Workflow organization
- HIPAA protocols
- Injection administration
- Schedule coordination
- Blood pressure measurement
- Telephone etiquette
- Infection control
- Phlebotomy techniques
- Basic life support
- Team collaboration
- Triage assessment
- Attention to detail
- Time management
- Problem-solving
- Multitasking and organization
- Medical billing
- Needs assessments
- Medical billing and coding
- Conflict resolution
- Payment collection
- Inventory management
- Medical records management
- Patient assessments
- Patient documentation
- Sterilization techniques
- Vital sign monitoring
- Electronic health records
- Medication administration
- Clinical documentation
Timeline
Certified Medical Assistant
Women’s Health Services at Stamps Health Center
01.2023 - 01.2024
Certified Medical Assistant
Health Choice Urgent Care
01.2022 - 01.2023
Certified Medical Assistant
Loganville Family Medicine
05.2021 - 01.2022
Billing Specialist
Loganville Family Medicine
05.2021 - 01.2022
Customer Service Representative
Andretti Indoor Karting & Games
04.2019 - 05.2021
High school Diploma -
Berkmar High School
Medical Assistant training -
Medical Institute of Northeast Georgia
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