Mackenzie Wilcox
Lansing
Summary
Proven professional with a strong work ethic and meticulous attention to detail, honed at Jackson National Insurance. Excelled in enhancing processing efficiency and accuracy, leveraging Microsoft Excel and software knowledge. Skilled in fostering teamwork and collaboration, significantly improving client satisfaction and operational productivity.
Overview
7
7
years of professional experience
Work History
Processor
Jackson National Insurance
Okemos, MI
09.2022 - Current
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Developed expertise in various processing systems for increased efficiency and accuracy.
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects.
- Maintained high levels of data security by adhering to strict data protection policies.
- Conducted regular performance evaluations, identifying areas for improvement in processing operations.
- Improved client satisfaction by ensuring timely and accurate processing of requests.
Barista
Starbucks
Okemos, MI
10.2019 - 07.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Cleaned counters, machines, utensils, and seating areas daily.
Cashier
Pet Supplies Plus
Lansing, MI
05.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Server
Cracker Barrell
Okemos, MI
11.2017 - 05.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Associate of Science - Sociology
Lansing Community College
Lansing, MI06.2026
GED -
Holt Senior High School
Holt, MI06.2018
Skills
- Attention to Detail
- Teamwork and Collaboration
- Customer Service
- Data entry experience
- Recordkeeping proficiency
- Document Management
- Microsoft Excel
- Software Knowledge
- Strong Work Ethic
- Computer Skills
Languages
German
Elementary
Timeline
Processor
Jackson National Insurance
09.2022 - Current
Barista
Starbucks
10.2019 - 07.2020
Cashier
Pet Supplies Plus
05.2018 - 10.2019
Server
Cracker Barrell
11.2017 - 05.2018
Associate of Science - Sociology
Lansing Community College
GED -
Holt Senior High School