Mackenzie Williams

• Supported pharmacy team by efficiently organizing supplies, cleaning workspaces, assisting with daily operations, optimized inventory management, reducing waste and ensuring availability of necessary supplies.
• Collaborated with pharmacists to provide high-quality patient care and tailored medications.
• Contributed to the overall success of the pharmacy by consistently providing high-quality, safe, and effective compounded medications for patients.
• Demonstrated expertise in aseptic technique while working within cleanroom environments to maintain product integrity.

• Rendered administrative support and ensured exceptional customer service while managing prescription orders and medication dispensation within a high-volume pharmacy setting.

• Demonstrated leadership by overseeing scheduling and facilitating training initiatives for a team of 17 state-certified pharmacy technicians.

• Proficiently managed multi-line communications, efficiently processing order requests from various healthcare professionals through phone, fax, and electronic channels.

• Maintained optimal levels of drug inventory by proactively ordering medications and medical supplies, while efficiently processing daily orders.

• Implemented precise prescription filing procedures utilizing ICD codes, resolved insurance-related issues, coordinated with insurance providers for claim overrides, and diligently tracked claim processing.

• Conducted proactive communication with physicians’ offices to ensure timely follow-ups on refills, prior authorizations, and adjustments in medication quantities.

• Certified in Immunization: Contributed to flu season efforts by administering immunizations and actively participating in flu clinics organized by the pharmacy.

• Production, packaging, and labeling of pharmaceuticals
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Handling shipments via UPS and USPS, including recording departure times, packing items, and attaching to orders
• Demonstrates adherence to regulations, company policies, corporate standards, and health and safety protocols within the assigned area
• Manages and tracks requests from various clinics, hospitals, and pharmacies

• Administered vaccinations and maintained updated patient records with meticulous attention to detail.

• Conducted procedures such as acquiring and processing small blood samples, including heart-worm tests, from patients.

• Provided support in various veterinary procedures, including setting catheters, conducting blood draws, performing diagnostic tests, and assisting in imaging procedures such as X-rays and ultrasounds.

• Prepared surgical equipment and assisted in pre-operative preparations for morning surgeries, ensuring the cleanliness and sterility of tools and equipment.

• Provided attentive care to surgical and hospitalized patients, addressing their needs across all areas of care.

• Managed daily operations in the kennel section, ensuring the comfort and well-being of overnight and day-care pets through regular walks, meticulous cleaning of kennels, administering medication, and providing grooming services.
• Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
• Supported training efforts for new hires, sharing best practices for animal care and kennel maintenance tasks.
• Provided timely medical attention for animals through regular health checks and prompt communication with veterinary staff.