Mackenzie Williams
Milton
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
CCO-Account Services Contractor
LandrumHR
Pensacola
03.2025 - Current
- Assisted customers with online banking services such as setting up bill payments and account transfers.
- Advised customers on product features, benefits, pricing plans, promotional offers.
- Provided excellent customer service to clients by responding to inquiries and resolving complaints in a timely manner.
- Monitored account activity for suspicious or fraudulent transactions and reported any discrepancies to the appropriate personnel.
- Followed strict compliance guidelines when completing financial transactions for customers.
Online Grocery Team Lead
Walmart
08.2021 - Current
- Oversaw ordering processes, maintaining optimal inventory levels and minimizing waste through strategic purchasing decisions.
- Led team training sessions on new product offerings, enhancing overall staff knowledge and expertise in grocery products.
- Coordinated with store managers to implement successful sales strategies, boosting revenue.
- Assisted in budget preparation for the grocery department by analyzing historical data on sales trends.
- Conducted regular performance reviews for staff members, identifying areas of improvement and guiding them towards professional development goals.
- Managed daily operations of the grocery department, ensuring smooth workflow and timely task completion.
Private Nanny
Tiffany Hopkins
03.2020 - 01.2022
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
Assistant Teacher
Treehouse Learning Center
11.2019 - 02.2020
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Shifted between formal and informal methods of teaching to keep students engaged.
Head Teacher
Academic Blue Angel
10.2018 - 06.2019
- Maintained accurate records of student attendance, performance, and progress to ensure transparency and effective communication with parents.
- Mentored junior teachers, sharing best practices and providing constructive feedback to improve their teaching techniques.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Fostered a stimulating learning environment by maintaining well-organized and dynamic classroom spaces for daily use.
- Educated students on core principles using meticulously crafted lesson plans that maximized knowledge retention.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Education
Escambia High School
Pensacola05-2018
Skills
- Task delegation
- Merchandising strategies
- Willingness to learn
- Teamwork and collaboration
- Team leadership
- Time management
- Decision-making
- Shift scheduling
- Business planning
- Customer service
- Financial transactions
- Training and development
- Mobile banking technology
Timeline
CCO-Account Services Contractor
LandrumHR
03.2025 - Current
Online Grocery Team Lead
Walmart
08.2021 - Current
Private Nanny
Tiffany Hopkins
03.2020 - 01.2022
Assistant Teacher
Treehouse Learning Center
11.2019 - 02.2020
Head Teacher
Academic Blue Angel
10.2018 - 06.2019
Escambia High School
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