MACKENZIE WILLIAMS
Citi Trends
Kalamazoo,US
1
Certification
23
years of professional experience
Seeking a position to assist your customers utilizing my excellent customer service skills and extensive experience assisting others. I am open to new opportunities; however previous experience includes working with children, food service, and general customer service and Manufacturing experience. Authorized to work in the US for any employer
Work History
Retail Assistant Manager
3 Years 2 Months- Supervised sales floor operations to maintain customer service, merchandising standards, and store readiness.
- Trained associates on POS procedures, register accuracy, and service expectations.
- Resolved customer concerns promptly to protect satisfaction and store reputation.
- Audited cash handling and register activities to reduce discrepancies and improve accountability.
- Supported shrink control efforts through cycle counts, loss prevention awareness, and operational compliance.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Member Services Assistant
2 Years 3 Months- Resolved member concerns with empathy, de-escalating issues and connecting individuals to timely support.
- Supported frontline staff by organizing administrative workflows, forms, and daily service tracking.
- Managed front desk operations efficiently, greeting members warmly and providing exceptional service upon arrival.
- Processed documentation for assistance programs, ensuring completeness, accuracy, and compliance with procedures.
- Worked closely alongside management to evaluate existing processes and identify areas needing improvement—leading to enhanced overall performance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
McDonalds Crew Member
5 Months- Operated point-of-sale register, processed payments, and resolved order discrepancies quickly.
- Monitored food safety practices, temperature controls, and sanitation requirements throughout shift.
- Maintained clean workstations, restocked supplies, and supported smooth front-counter operations.
- Assisted management with daily opening, closing, and shift handoff procedures.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
Inspecting Packer level 2
5 Years 3 Months- Inspects and packages product, rotates throughout production lines as directed by the Team Leader.
- Works independently (though informed by line technician as well as other IP’s) and assures the product that he/she is packing is free of defects and meets all standards that have been established by the Fabri-Kal Quality Department
- Maintain safe, clean and friendly work environment.
- Visually inspect product for quality compliance.
- Ensure that customer requirements are met or exceeded.
- Make-up and pack boxes with respective product ensuring that product is not mixed.
- Meet daily production requirements.
- Properly identify each case that is packed.
- Assist with grinding of scrap materials as required.
- Assist with training responsibilities as required.
- Other duties as necessary
Canvasser
9 Months- Going door to door to every home instructing homeowner on home improving repairs, setting leads, cleaning the office area, and also anything instructed of me to do by my superiors.
Childcare Provider
3 Years 9 Months- Instructed children regarding desired health and personal habits, such as eating, napping, and toilet habits.
- Planned age appropriate activities/projects with educational and entertaining themes.
- Managed children during games and on the playground insuring safety and fair play.
- Lead storytelling, art, crafts, computer and/or music sessions.
- Transport children to appointments and events in a timely manner.
- Prepared and fed children in their daily meals and snacks.
- Changed infant's clothes and diapers; assisted young kids in keeping a clean appearance.
Sale Representative
2 Months- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
- Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
- Focuses sales efforts by studying existing and potential volume of dealers.
- Submits orders by referring to price lists and product literature.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
- Recommends changes in products, service, and policy by evaluating results and competitive developments.
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Provides historical records by maintaining records on area and customer sales.
- Contributes to team effort by accomplishing related results as needed.
Corn Detasseler
1 Month- Removing tassels that grow on a corn plant, which forces cross-pollination.
- The steps involved include finding the tassel, pulling it off, and throwing it to the ground.
- Clean the area, anything instructed of me to do by my superiors.
Personal Care Aide
7 Months- Change dressings.
- Perform a variety of duties as requested by client, such as obtaining household supplies and running errands.
- Accompany clients to doctor’s offices and on other trips outside the home, providing transportation, assistance and companionship.
- Administer prescribed oral medications under written direction of physician or as directed by home care nurse and aide.
- Care for children who are disabled or who have sick or disabled parents.
- Massage patients and apply preparations and treatments, such as liniment, alcohol rubs, and heat-lamp stimulation.
Ride Operator
1 Year 1 Month- Resolved customer complaints.
- Answered questions and assisted customers.
- Monitored customers.
- Set up machine for production.
- Worked quickly with other ride operators to meet the amusement park requirements.
General Counselor
2 Months- Assisted all preschool classes from two years old through five years old.
- Managed children during games and on playground insuring safety and fair play.
- Interacted with parents delivering and picking up children.
- Prepared and fed children daily meals and snacks.
Crew Member
5 Months- Cooked foods requiring short preparation time according to customer requirements.
- Assisted in kitchen when needed.
- Cleaned restaurant lobby and washed dishes.
- Recorded customer food orders.
Education
- Veterinary Assistant
High school or equivalent - General Studies
Skills
I have 10 years experience in customer service and more then 4 years of Manufacturing Experience. I am a hands on learner with good listing skills
who is prompt
dependable
reliable.
Certification
Driver's License
Timeline
Retail Assistant Manager
Citi Trends
06.2023 - 08.2026Read More
Member Services Assistant
Ministry With Community
02.2022 - 05.2024Read More
McDonalds Crew Member
McDonald's
02.2020 - 07.2020Read More
Inspecting Packer level 2
Fabri-Kal
09.2014 - 12.2019Read More
Canvasser
Hansons
11.2013 - 08.2014Read More
Sale Representative
LOC Enterprise
08.2013 - 10.2013Read More
Corn Detasseler
DnK Harvesting
07.2013 - 08.2013Read More
Personal Care Aide
Department of Human Services
11.2012 - 06.2013Read More
Childcare Provider
Self Employed
11.2010 - 08.2014Read More
Ride Operator
Cedar Point Amusement Park
08.2006 - 09.2007Read More
General Counselor
S.O.N.S Outreach Dreamcamp
06.2006 - 08.2006Read More
Crew Member
Little Caesars Pizza
04.2003 - 09.2003Read More
Memphis High School
High school or equivalent from General Studies
Read More
Ross Medical Education Center
from Veterinary Assistant
Read More