Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Wilson

Clarksville,TN

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Ascension Saint Thomas Urgent Care
Clarksville, Tennessee
08.2023 - 05.2025
  • Assisted clients with inquiries, providing information about services offered.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Explained policies and procedures to visitors.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Greeted patients and managed front desk operations efficiently.
  • Scheduled appointments using electronic health record systems.
  • Verified insurance information and collected patient co-pays.
  • Ensured compliance with health regulations and office policies consistently.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.

Cleaner

Maid To Shine TN
Clarksville, Tennessee
03.2018 - 12.2023
  • Operated vacuum cleaners, mops, and other cleaning equipment efficiently.
  • Followed detailed cleaning checklists to ensure thorough task completion.
  • Trained new staff on proper cleaning techniques and safety protocols.
  • Managed inventory of cleaning supplies and reported shortages as needed.
  • Communicated with clients to understand specific cleaning needs and preferences.
  • Followed safety protocols when handling hazardous materials or operating machinery.

Education

High School Diploma -

North East High School
Clarksville, TN
05-2023

Austin Peay State University
Clarksville, TN

Skills

  • Customer service
  • Data entry
  • Electronic health records
  • Payment processing
  • Schedule management
  • Call handling
  • Client communication
  • Time management
  • Training new staff
  • Issue handling
  • Phone etiquette
  • Administrative skills
  • Spreadsheet tracking
  • Multi-line telephone systems
  • Conflict management
  • Departmental support
  • Problem-solving skills
  • Office administration
  • Scheduling appointments
  • Verbal and written communication

Timeline

Front Desk Receptionist

Ascension Saint Thomas Urgent Care
08.2023 - 05.2025

Cleaner

Maid To Shine TN
03.2018 - 12.2023

High School Diploma -

North East High School

Austin Peay State University

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