Mackenzie Woodbury
Mount Pleasant,MI
Summary
With a proven track record at Birchwood Pointe Apartments, I excel in office administration and client relations, enhancing office efficiency and customer satisfaction. My expertise spans from lease agreements to property management knowledge, underpinned by a commitment to confidentiality and support, demonstrating significant contributions to operational improvements and team productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Coordinator
Birchwood Pointe Apartments
06.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Prepared lease documents, financial move in statements, and did daily money deposits.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
Direct Care Worker
Arbor Grove Assisted Living
10.2022 - 05.2024
- Transported clients to medical and dental appointments to provide support.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Documented vitals, behaviors, and medications in client medical records.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored and assisted residents through individual service plans.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored progress and documented patient health status changes to keep care team updated.
Crew Leader
Tim Hortons
10.2020 - 10.2022
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
Education
High School Diploma -
Mount Pleasant High School
Mount Pleasant, MI05-2022
Skills
- Schedule Coordination
- Office Administration
- Customer Service
- Client Relations
- Fair Housing Regulations
- Fair housing policies
- Lease Agreements
- Customer service expertise
- Phone and Email Etiquette
- Leasing and sales
- Telephone and email etiquette
- Application processing
- Lease Renewals
- Property management knowledge
Accomplishments
- Recognized by management for my amazing attendance and ability to learn fast in a fast paced environment.
Certification
- CPR/AED Certification
Timeline
Office Coordinator
Birchwood Pointe Apartments
06.2024 - Current
Direct Care Worker
Arbor Grove Assisted Living
10.2022 - 05.2024
Crew Leader
Tim Hortons
10.2020 - 10.2022
- CPR/AED Certification
High School Diploma -
Mount Pleasant High School
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