Mackenzie Wrench
Four Oaks,NC
Summary
Caring Social Worker offering case management expertise with proven competence to quickly build trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Clinical Social Worker Associate
One-Eighty Counseling
Garner, NC
10.2024 - Current
- Advised caregivers on effective parenting strategies while promoting healthy relationships within the family unit.
- Maintained thorough case history records and wrote detailed reports.
- Counseled clients on life transitions such as job loss or divorce.
- Facilitated individual and group therapy sessions to solve problems, set and achieve goals and improve communication skills.
- Provided advocacy services for vulnerable populations who have experienced discrimination or abuse.
- Investigated child abuse or neglect cases and exercised protective actions when necessary.
- Attended trainings related to social work practices and mental health topics.
- Provided crisis intervention services during emergency situations.
- Educated clients on mental health topics including coping skills, communication techniques, and stress management.
- Developed individualized treatment plans for clients based on their needs.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Maintained confidential case documentation.
- Coordinated psychosocial assessments, treatment plans and progress notes.
- Collaborated with multidisciplinary teams to coordinate care for clients.
Education Specialist
WakeMed Health
04.2023 - Current
- Worked with community members to support healthy routines and behaviors
- Performed biometric screenings for local community organizations
- Advised clients on how to modify recipes for healthier ingredients.
- Participated in community outreach events promoting healthy eating habits.
- Educated clients about healthy eating habits and lifestyle choices.
- Provided guidance on proper portion sizes and caloric intake goals.
Care Management Intern
UNC Johnston Health
Smithfield, NC
03.2024 - 07.2024
- Assisted with client intakes, gathering pertinent information from clients.
- Conducted research on community resources to identify potential referrals for clients.
- Provided case management services such as crisis intervention, advocacy and support to clients in need.
- Collaborated with other departments to ensure the delivery of quality services to clients.
- Participated in interdisciplinary team meetings to discuss client progress and plans of care.
- Helped develop individual service plans based on assessment findings and goals set by the client.
- Compiled weekly activity reports detailing progress made towards meeting service plan objectives.
Product Coordinator
Simplicis
10.2020 - 04.2023
- Manage HR related tasks such as making sure paperwork is up-to-date, payroll, and scheduling
- Work to design branding material as well as presentations based off of potential client feedback
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Defined and analyzed metrics to measure product performance.
- Keep data sheets and work with all Microsoft products on a daily occasion for numerous tasks.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
Therapist Intern
Triangle Springs
Raleigh, NC
08.2022 - 02.2023
- Assisted in developing treatment plans for clients based on individual needs.
- Conducted assessments of patient's mental health history and current functioning.
- Provided supportive counseling services to individuals, couples, families, and groups.
- Observed therapy sessions and documented patient progress.
- Facilitated psycho-educational workshops related to mental health topics.
- Collaborated with interdisciplinary team members to ensure successful outcomes for clients.
- Monitored client medication compliance and reported any changes in status or behavior to supervisor.
- Participated in weekly case reviews and clinical supervision meetings.
- Engaged in reflective practice activities such as journaling and self-evaluation processes.
- Maintained accurate documentation of all sessions, including progress notes, intake forms, discharge summaries.
Clinical Systems Analyst
CommWell Health
09.2021 - 09.2022
- Epic Implementation
- Assisted with pharmacy system builds, data validation and system testing.
- Supported normal pharmacy operations for project implementations, downtimes, shortages and recalls.
- Prepared end-user documentation and permanent references for clear, concise information.
- Offered implementation assistance for system projects through system development life cycle.
- Generated and reviewed reports to verify regulatory compliance.
- Applied medical subject matter knowledge to improve IT systems and functions.
- Applied knowledge, data, information and workflow to develop evidence-based models for health information technology solutions.
- Led, facilitated and attended focus groups and meetings to strategize workflow issues.
- Researched and validated clinical data.
- Implemented healthcare systems for patient status monitoring, quality tracking and home care management.
- Ran quality metrics reports to maintain high standards of virtual care.
Education
Master of Science - Clinical Social Work
Walden University
08-2024
Bachelor of Science - Public Health - Pre Med
East Carolina University
05.2020
High School Diploma -
South Johnston High School
06.2018
Associate of Science -
Johnston Community College
06.2018
Skills
- Leadership
- Problem Solving
- Time Management
- Documentation
- CPR
- Hospital Experience
- Community Service Experience (4 years)
- Public health
- HIPAA
- Science & Research
- Teaching
- OSHA
- Medical documentation
- Multiple EMR systems
- Experience with children
- Behavioral health
- Clinical research
- Case Planning
- Crisis Intervention Techniques
- Client Needs Assessments
- Resource Advocacy
- Health Information
- Community & Human Coordination (3 years)
- Yoga Instructor
- CPI
Certification
September 2023 to September 2025 BLS Certification
June 2024 to June 2025 CPI Certification
References
References available upon request.
Timeline
Licensed Clinical Social Worker Associate
One-Eighty Counseling
10.2024 - Current
Care Management Intern
UNC Johnston Health
03.2024 - 07.2024
Education Specialist
WakeMed Health
04.2023 - Current
Therapist Intern
Triangle Springs
08.2022 - 02.2023
Clinical Systems Analyst
CommWell Health
09.2021 - 09.2022
Product Coordinator
Simplicis
10.2020 - 04.2023
Master of Science - Clinical Social Work
Walden University
Bachelor of Science - Public Health - Pre Med
East Carolina University
High School Diploma -
South Johnston High School
Associate of Science -
Johnston Community College
September 2023 to September 2025 BLS Certification
June 2024 to June 2025 CPI Certification
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