Mackenzie Yeo

• Administered medications safely and accurately, adhering to hospital policies and procedures.
• Enhanced patient care by conducting thorough assessments and developing individualized care plans.
• Provided emotional support for patients and families during difficult medical situations, fostering trust and open communication.
• Ensured compliance with HIPAA regulations while maintaining accurate electronic health records for all patients under my care.
• Facilitated smooth shift transitions by communicating pertinent information about each patient''s condition during hand-off reports with incoming nurses.

Clinical Locations:

• Cornerstone Round Rock - 2023
• North Austin Medical Center - 2024
• Austin State Hospital - 2024
• Dell's Children's Hospital - 2024
• St. David's South - 2024
• Dell Seton Medical Center at The University of Texas - 2025

• Served high customer volumes during special events, nights, and weekends.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
• Closed out cash register and prepared cashier report at close of business.
• Enhanced customer satisfaction by implementing efficient bar operations and service standards.
• Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
• Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
• Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.