Mackenzie Lancaster
Berwick
Summary
Skilled Licensed Medical Aesthetician with deep knowledge in skin care treatments, non-surgical procedures, and client consultation. Possess strong skills in analyzing skin types, developing tailored treatment plans, and educating clients on skincare routines. Demonstrated impact made by improving client satisfaction and retention through personalized attention to individual needs and concerns.
Overview
9
9
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Licensed Medical Aesthetician & Manager
Permanent Makeup & Aesthetics in Maine
Saco
03.2022 - Current
- Provided personalized skin assessments to determine client needs and preferences.
- Administered a variety of advanced aesthetic treatments, including facials and chemical peels.
- Educated clients on skincare products and routines to enhance treatment results.
CSR, Sales
Partners Bank
York
01.2019 - 11.2021
- Assisted customers with account inquiries and service requests.
- Processed transactions accurately using banking software systems.
- Educated clients on bank products and services to enhance customer experience.
Teller
TD Bank
Dover
06.2018 - 01.2019
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer integrity through regular balancing.
Customer Service Representative
OnBrand24
Portsmouth
01.2017 - 05.2018
- Assisted customers with inquiries through phone and live chat channels.
- Resolved customer complaints promptly and efficiently to ensure satisfaction.
- Maintained accurate records of customer interactions in the CRM system.
Education
Aesthetics - Aesthetics
SPATech Institute
09.2022 - 04.2023
Noble High School
North Berwick, MESkills
- Skin assessment
- Aesthetic treatments
- Skincare education
- Product knowledge
- Treatment planning
- Client relationship management
- Customer experience enhancement
- Sales techniques
- Team leadership
- Conflict resolution
- Effective communication
- Time management
- Attention to detail
- Active listening
- Laser hair removal
- Customized treatment plans
- Chemical peel expertise
- Anti-aging treatments
Languages
English
Professional
Certification
- Bloodborne Pathogens
- CPR Certified
- Permanent Makeup
- Licensed Aesthetician
- Certified Cryo Tech
- Carried Teeth Whitening
- Certified in HA Needle-Free Lip Filler
Timeline
Aesthetics - Aesthetics
SPATech Institute
09.2022 - 04.2023
Licensed Medical Aesthetician & Manager
Permanent Makeup & Aesthetics in Maine
03.2022 - Current
CSR, Sales
Partners Bank
01.2019 - 11.2021
Teller
TD Bank
06.2018 - 01.2019
Customer Service Representative
OnBrand24
01.2017 - 05.2018
Noble High School