Mackenzie (Max) Smith

• Mentored and guided new team members, ensuring effective knowledge transfer and team cohesion over a four-year period.
• Engaged in RCA/CAPAs to identify root causes and implement corrective actions.
• Created and maintained detailed technical documentation, facilitating effective communication of complex information across teams.
• Conducted thorough investigations and processed product deviations to ensure compliance with quality standards.
• Collaborated with cross-departmental partners to resolve operational challenges.
• Conducted thorough line inspections to uphold quality standards and ensure product integrity.
• Conducted thorough evaluations and management of documents and prerequisite programs to maintain operational integrity.
• Oversaw calibration of measuring equipment to maintain precision standards. Facilitated sensory evaluations to drive product quality improvements. Contributed to sensory evaluations that informed decision-making processes.
• Conducted comprehensive GMP audits to ensure compliance with industry standards.

• Facilitated testing processes for two seasonal product launches, focusing on market readiness and consumer feedback.
• Conducted sensory evaluations to assess shelf-life of proprietary engineering system products.
• Analyzed food supplier quality data to generate actionable insights and enhance reporting capabilities.
• Conducted thorough analysis of quality assurance procedures to guarantee alignment with established company standards.

• Analyzed customer complaint trends and delivered weekly reports to inform quality improvements
• Trended food supplier audit data to identify compliance issues and enhance supplier performance
• Coordinated multi-week bakery request for proposal process
• Conducted in-store equipment testing for innovation projects to evaluate functionality and safety

• Supported production efficiency and team cohesion by managing operations in the absence of the primary floor leader.
• Engaged in team efforts to troubleshoot operational issues while mentoring new partners.
• Executed end-of-batch inventory adjustments within plant inventory management system.
• Implemented good manufacturing practices and product specifications to maintain safety and quality standards in bulk tea production.
• Performed regular quality assessments and sanitation procedures to ensure adherence to product guidelines.

Executed in-home roof inspections and generated detailed quotes for roofing replacements.

Oversaw balancing of daily transactions and distribution of tips to ensure equitable compensation for staff.

Managed crafting processes for ice cream and waffle cones, adhering to sanitation protocols and operational efficiency.

Executed data cleaning and validation tasks to ensure reliability of telescope readings for close proximity objects.

• Selected Classes: Statistics, Electronic Measurement Techniques (lecture & lab), Chemistry 1 & 2 labs, Calculus 1, 2 & 3, Science & Technical Communications
• Data Analytics Certificate | Coursera
• Relevant Skills: R, SQL, Structured thinking