Mackenzie R Converse
Plattsburgh,NY
Summary
Speech and Hearing Science student with a minor in Psychology of Individuals With Disabilities. Proficient in public speaking, problem-solving, professional collaboration and mediation. Experience in Resident Assistant leadership and administrative duties such as documentation and reporting. Committed to helping residents grow and feel empowered. Positive attitude, excellent behavior, communicative coworker and student, and a role model for campus residents.
Overview
2
2
years of professional experience
Work History
Front of House Server
Farmhouse Pantry
Saranac, NY
06.2024 - Current
- Greet guests upon arrival, provide menus and answer questions regarding menu items.
- Provide excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.
- Maintain cleanliness of dining area, including tables, chairs, floors and counters.
- Communicate with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
- Serve food and beverages to patrons and confirm complete orders.
High Peaks Brew Barista and Cashier
High Peaks Brew
Plattsburgh, NY
03.2024 - Current
- Greet customers and take orders for coffee drinks, food items, and other beverages.
- Prepare specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operate cash registers to process customer payments.
- Train new baristas on company policies and procedures regarding food handling safety standards.
SUNY Cortland Resident Assistant
SUNY Cortland Residence Life and Housing
Cortland, NY
08.2023 - Current
- Supervise and monitor activities of residents in the dormitory to ensure compliance with rules and regulations.
- Coordinate student events such as movie nights, game nights, and other social activities.
- Assist students with problem resolution through mediation and conflict management techniques.
- Provide guidance to first year students transitioning into college life.
- Maintain accurate records of incidents that occur in the residence hall.
- Respond to emergency situations within the residence hall.
- Serve as an information resource for residents regarding campus services.
SUNY Cortland Admissions Tour Guide
SUNY Cortland Admissions
Cortland, NY
08.2022 - 05.2024
- Served as an ambassador for the university at various conferences and events throughout the year.
- Provided comprehensive tours of the university grounds and facilities.
- Answered questions from visitors about the admissions process, student life, and academics.
Education
Bachelor of Science - Speech And Hearing Science
SUNY Cortland
Cortland, NY05-2025
Skills
- Self-confident
- Resolution-oriented
- Documentation And Reporting
- Interpersonal Relationships
- Public Speaking
- Student leadership
- Diversity and Inclusion
- Role Modeling
Comlpeted Trainings
- Completion of QPR(Question Persude Refer) suicide prevention training.
- Completion of Narcan training.
Timeline
Front of House Server
Farmhouse Pantry
06.2024 - Current
High Peaks Brew Barista and Cashier
High Peaks Brew
03.2024 - Current
SUNY Cortland Resident Assistant
SUNY Cortland Residence Life and Housing
08.2023 - Current
SUNY Cortland Admissions Tour Guide
SUNY Cortland Admissions
08.2022 - 05.2024
Bachelor of Science - Speech And Hearing Science
SUNY Cortland
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