Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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MACKENZI R. DOWNING

Lawrence,KS

Summary

Enthusiastic, reliable and respectful high school student seeking a part time position with a desire to gain experience and insight into customer service and management; as well as further develop and enhance my interpersonal and leadership skills.

Overview

5
5
years of professional experience

Work History

Sales Associate/Closer

Dunkin Donuts
04.2023 - Current
  • Lead Staff Member-Closing Shift; Training of new staff
  • Greet customers and provide exceptional customer service.
  • Correctly record customer orders and repeat it back in a clear, understandable manner to minimize errors
  • Process transactions using a point-of-sale system.
  • Prepare and deliver customer’s orders in a timely manner
  • Communicate with team members and upper management to meet customer needs
  • Food Safety; Follow instructions concerning the care and handling of food product/beverages
  • Replenish and maintain product and supplies
  • Clean, sanitize and organize dining room area and work space

Youth Flag Football Scorekeeper

Lawrence Youth Sports
10.2022 - 09.2023
  • Awareness and adherence to rules/regulations
  • Recorded scores for each team during the game.
  • Ensured accuracy of scorekeeping by double-checking with referees throughout the game
  • Data Entry; attention to detail

Product Stocker

Bartz Fireworks Stand
07.2019 - 07.2019
  • Replenished and maintained product on the floor
  • Followed instructions concerning the care and handling of product
  • Communicated clearly with customers; passing on information as appropriate
  • Appropriately packaged product once purchased for transport
  • Assisted with taking packaged product to customer’s vehicles once purchased

Education

Lawrence High School
Lawrence
05.2025

Skills

  • Exceptional Customer Service
  • Attention to Detail
  • Personable, Maintain & develop positive relationships
  • Self-motivated and task oriented
  • Team Player

Hobbies and Interests

  • Spending time with my dog, Bean (4 year old cockapoo)
  • Watching movies/shows
  • Spending time with family and friends
  • Learning about skincare
  • Link Crew Member (LHS)

Timeline

Sales Associate/Closer

Dunkin Donuts
04.2023 - Current

Youth Flag Football Scorekeeper

Lawrence Youth Sports
10.2022 - 09.2023

Product Stocker

Bartz Fireworks Stand
07.2019 - 07.2019

Lawrence High School

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MACKENZI R. DOWNING