Mackenzy Higgins
Salt Lake City,UT
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Swig n' Sweets
Midvale, UT
01.2024 - Current
- Monitored employee performance and provided feedback on areas for improvement.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Handled cash register transactions accurately while providing excellent customer service.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Responded to customer inquiries and complaints in a professional manner.
- Provided guidance and support to other team members as needed.
- Analyzed customer buying patterns to identify trends in sales activity.
- Reviewed daily sales reports and monitored financial performance metrics.
- Assisted in the training of new employees.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Performed administrative tasks including filing documents, data entry.
- Supervised staff during shift changes and ensured transition went smoothly.
- Improved daily operational plans, developed production schedules, and optimized task flow.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Taught staff upselling techniques to meet revenue targets.
- Evaluated employee performance, delivering individualized feedback and praise.
- Supervised and led employees to maintain productivity and customer service levels.
Snack Bar Attendant
The Winner School
Cottonwood Heights, UT
08.2023 - 01.2024
- Ensured proper portion control for each item served to customers.
- Discarded expired goods on a daily basis according to company policy.
- Conducted opening, closing duties such as setting up, breaking down workstations, sanitizing surfaces, replenishing condiments.
- Complied with all safety guidelines while using kitchen appliances such as slicers and mixers.
- Operated cash registers and handled customer transactions, including credit card payments.
- Monitored customer satisfaction by responding promptly to complaints or requests for assistance.
- Prepared drinks, salads, sandwiches, burgers, fries, and other food items in accordance with restaurant standards.
- Greeted customers and answered questions about menu items.
- Kept records of inventory levels and restocked shelves as necessary.
- Organized special orders for customers upon request.
- Checked temperature of refrigerators and freezers at regular intervals.
- Set up and broke down snack bar daily to serve many customers.
- Cooked items to order and watched times to avoid overcooking and deliver fresh food.
- Restocked condiments, service supplies, and snack bar foods throughout shifts to stay ahead of customer demands.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Took orders from customers cheerfully to maintain professional and welcoming appeal of snack area.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
- Measured ingredients according to specified recipes to reduce waste.
- Pleasantly served fresh food and beverages to customers at concession stand.
- Followed established restaurant practices and procedures, delivering food that met quality standards.
Recreation Assistant
Riverdale City
Riverdale, UT
06.2022 - 08.2023
- Provided support to volunteers participating in recreation programs by offering guidance and assistance as needed.
- Assisted with the setup of equipment for recreational activities.
- Maintained inventory of all recreation equipment, ensuring it was in good working condition at all times.
- Instructed individuals or groups on proper technique for participating in recreational activities.
- Developed and implemented programs for youth and adults in a variety of recreational activities.
- Supervised staff members responsible for leading recreational activities.
- Provided customer service and answered questions related to recreation activities.
- Organized recreational events, such as sports tournaments and arts and crafts classes.
- Set up facility areas with supplies, tables and chairs for planned activities.
- Recorded attendance of classes in medical records to note precautions or clinically relevant outcomes.
- Prepared class format and content appropriate for type of class and level of participants.
- Designed and implemented fitness programs tailored to participant needs and abilities.
- Ensured compliance with health and safety standards during all recreational activities.
- Coordinated and implemented daily recreational activities for various age groups.
- Monitored recreational areas to ensure safety and compliance with rules and regulations.
Daycare Assistant
Clearfield High School
Clearfield, UT
08.2022 - 05.2023
- Communicated effectively with families on a regular basis regarding any changes in behavior or health issues.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Assisted teachers during transitions between activities ensuring smooth transitions without disruption or confusion.
- Encouraged socialization among peers by facilitating interactions between kids during outdoor playtime.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Developed positive relationships with parents through communication about their child's daily activities.
- Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
- Followed all state regulations pertaining to childcare facilities including sanitizing materials after use by multiple children.
- Administered basic first aid when necessary while notifying parents or guardians immediately.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Assessed individual needs of children regarding emotional stability, physical health and mental capacities.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Communicated with parents about daily activities and any concerning behaviors.
- Developed and enforced positive strategies to encourage good behavior.
- Secured indoor and outdoor premises to protect children.
- Read aloud and played alphabet games to encourage early literacy.
- Kept inventory of toys and supplies organized and well-stocked to meet needs of children under care.
Education
Bachelor of Science - Pre Nuclear Medcine
University of Utah
Salt Lake City, UT05-2028
High School Diploma -
Alta High School
Sandy, UT05-2024
Skills
- Performance Improvement
- Operations Monitoring
- Industry Expertise
- Staff Motivation
- Regulatory Compliance
- Scheduling expertise
- Work Delegation
- Employee Training
- Technical knowledge
- Operations Management
- Workplace Safety
- Guest service
- Sales proficiency
- Shift checklists
- Inventory Counts
- Goal Setting and Tracking
- Safety processes and procedures
- Positive Attitude
- Client Service
- Cash Handling
- Staff Supervision
- Problem-Solving
- Flexible Schedule
- Employee Scheduling
- Employee Attendance Monitoring
- Creative Problem-Solving
- Diplomatic and Fair
- Assigning Work
- Policy Enforcement
- Sales Reporting
- Team Leadership
Affiliations
- Camp Counselor for kids with cancer in the summer/ photography
- High School Soccer
- Captain of Club Soccer team
Accomplishments
- Multiple Scholarships to schools around the country
- 4 year high school honor student
- Leadership roles in every job
Certification
- Food Handlers Permit
- Food Handlers Safety
Timeline
Shift Lead
Swig n' Sweets
01.2024 - Current
Snack Bar Attendant
The Winner School
08.2023 - 01.2024
Daycare Assistant
Clearfield High School
08.2022 - 05.2023
Recreation Assistant
Riverdale City
06.2022 - 08.2023
Bachelor of Science - Pre Nuclear Medcine
University of Utah
High School Diploma -
Alta High School