Mackenzy Wright
Noblesville,IN
Summary
Enthusiastic and hardworking Stylist and Assistant with foundational knowledge in cosmetology, motivated to serve customers and grow in continued education. Knowledgeable about current trends and skilled in managing and assisting other stylists. Team player and maintains great communication and energetic customer service.
Overview
7
7
years of professional experience
Work History
Apprentice Hairstylist
Kiss Kiss Bang Bang Salon
2021.10 - 2022.10
- Managed 3+ stylists schedules daily to ensure timely service.
- Assisted hair stylists with colorwork by applying toners.
- Prepared clients for hair cuts and styles with soothing massage and shampoo work.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Offered exceptional service and support to customers.
- Studied advanced techniques to develop proficiency and better serve customers.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Demonstrated thorough knowledge of all salon products and services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Increased revenue through effective customer service and inventory management.
- Made lasting impressions by offering a warm welcome to guests and escorting them to their prepared stations.
Nanny
Bambino LLC
2015.05 - 2020.05
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Taught children basic life skills, manners and personal hygiene.
- Engaged with children on individual basis to build positive relationships.
Sales Associate
Lane Bryant
2018.02 - 2018.12
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Front of House Team Member
Chick Fil A
2017.03 - 2018.10
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cleaned and organized kitchen, dining and service areas.
Seasonal Sales Associate
Von Maur
2017.10 - 2018.01
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Cosmetology License - Cosmetology
Aveda Fredric's Institute
Carmel, IN11.2023
High School Diploma -
Heritage Christian School
Indianapolis, IN05.2020
Skills
- Industry Trends
- Customer Consultations
- Highlights and Lowlights
- Social Media Platforms
- Sales Expertise
- Cosmetology Principles Knowledge
- Color Composition
- Hair Maintenance Expertise
- Team Work
- Communication
- Problem Solving Skills
- Outstanding Customer Service
Timeline
Apprentice Hairstylist
Kiss Kiss Bang Bang Salon
2021.10 - 2022.10
Sales Associate
Lane Bryant
2018.02 - 2018.12
Seasonal Sales Associate
Von Maur
2017.10 - 2018.01
Front of House Team Member
Chick Fil A
2017.03 - 2018.10
Nanny
Bambino LLC
2015.05 - 2020.05
Cosmetology License - Cosmetology
Aveda Fredric's Institute
High School Diploma -
Heritage Christian School
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