Mac Kevin CHARLES
Malden,MA
Summary
I am a results-driven Senior Operations Coordinator with a proven track record of leading high-performing teams, optimizing field operations, and improving service delivery across multiple sites. Skilled in workforce management, training, and field deployment, I specialize in identifying operational gaps and implementing efficient solutions to ensure coverage, compliance, and client satisfaction. I bring strong leadership, strategic planning, and scheduling expertise, with a focus on employee performance, site readiness, and real-time issue resolution. My hands-on approach and ability to adapt quickly to changing environments have consistently led to improved productivity, streamlined processes, and increased client trust and retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Operations Coordinator/Manager
Signal (Security) of New England
Natick, MA
12.2021 - Current
- Team Leadership and Supervision
- Operations Planning and Coordination
- Staff Training and Development
- Client Communication and Relationship Management
- Incident Management and Reporting
- Scheduling and Resource Allocation
- Budgeting and Cost Control
- Risk Assessment and Safety Management
- Performance Evaluation and Reporting
- Technology and Systems Management
Security Officer/ Interim Account Manager
Northeast Security
Medford, MA
09.2019 - 11.2021
- Supervised the night-to-day security operations of the assigned client site.
- Ensure the client site is provided with high-quality security services to protect people and property.
- Build, improve, and maintain effective relationships with both clients and employees.
- Regularly tour indoor and outdoor facilities to maintain building and business operations.
- Provided access control in and out of the site-building
- Write incident reports and activity logs as needed.
Host/Busser
Regina Pizza
Medford, MA
02.2018 - 10.2019
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Wiped down and cleaned chairs, booths, and highchairs.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
Education
High School Diploma -
Malden High School
Malden, MA06.2019
Some College (No Degree) - Principles of Human Communication
Saylor Academy
Washington, DCSome College (No Degree) - Elements of Ethical Leadership
Saylor Academy
Washington, DCSome College (No Degree) - Time And Stress Management
Saylor Academy
Washington, DCSkills
- Leadership & Team Management
- Operations Coordination
- Staff Training & Development
- Incident Management
- Client Relations & Communication
- Risk Assessment & Mitigation
- Scheduling & Time Management
- Emergency Response & Crisis Management
- Problem-Solving & Conflict Resolution
- Report Writing & Documentation
Certification
- CPR/AED/First Aid certification.
- Fire Protection and Life Safety.
- Physical Security and Crime Prevention.
- Patrols and Fixed Posts.
- Massachusetts Pistol License Class
- State of UTAH Concealed Cary Training
- Association for Project Management (APM)
- Workplace Security
- Spreadsheets
Languages
- English
- French
- Haitian Creole
- Signs language
Languages
English
Professional
Haitian Creole
Native/ Bilingual
French
Full Professional
American Sign Language
Limited
Accomplishments
- Promoted from Security to Operations Coordinator, in less than 6 months.
- Recognized as one of the best prospects of Signal (Security) of New England, for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
- Created a highly effective new program that significantly impacted efficiency and improved operations.
- Created a highly effective new program that significantly impacted efficiency and improved operations.
Affiliations
- President of the Haitian Club in High school.
- Member of Mass Firearms.
- Member of USCCA.
References
References available upon request.
Timeline
Senior Operations Coordinator/Manager
Signal (Security) of New England
12.2021 - Current
Security Officer/ Interim Account Manager
Northeast Security
09.2019 - 11.2021
Host/Busser
Regina Pizza
02.2018 - 10.2019
High School Diploma -
Malden High School
Some College (No Degree) - Principles of Human Communication
Saylor Academy
Some College (No Degree) - Elements of Ethical Leadership
Saylor Academy
Some College (No Degree) - Time And Stress Management
Saylor Academy
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