Mackiah Sehorn
Oklahoma City
Summary
Dynamic sales professional with a proven track record at Unwired, excelling in customer engagement and suggestive selling. Adept at enhancing customer satisfaction and driving sales growth through effective communication and relationship building. Recognized for resolving complaints swiftly and maintaining a professional demeanor in high-stress situations. Reliable and goal-oriented team player.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Unwired
09.2025 - 11.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained up-to-date knowledge of products and promotions to inform customer inquiries.
- Collaborated with team members to achieve sales targets through effective communication.
- Operated point-of-sale systems efficiently, ensuring accurate transaction processing.
- Resolved customer complaints swiftly, promoting positive brand perception and loyalty.
- Participated in training sessions to improve product knowledge and sales techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Preloader
UPS
11.2024 - 06.2025
- Operated hand trucks to efficiently load packages onto delivery vehicles.
- Ensured compliance with safety protocols during package handling and loading processes.
- Organized packages by size and destination to optimize loading efficiency and minimize delays.
- Collaborated with team members to maintain a smooth workflow in fast-paced environment.
- Assisted in training new employees on safe loading techniques and operational procedures.
- Maintained cleanliness and organization of work area to promote safety and productivity.
- Followed standard operating procedures for package sorting, ensuring accuracy in deliveries.
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
- Optimized loading efficiency by assessing and organizing packages based on destination and priority.
- Fostered teamwork among preloaders through open communication channels, resulting in a more cohesive work environment.
- Contributed to a positive work environment by proactively assisting colleagues during high-volume periods.
- Minimized damaged goods by implementing careful handling techniques and following packaging guidelines.
- Maximized warehouse space utilization by employing optimal stacking strategies for various types of packages.
Assistant Manager
7-eleven
01.2023 - 10.2024
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service protocols and store standards.
- Analyzed sales data to identify trends and optimize inventory management practices.
- Implemented promotional strategies to boost customer engagement and drive sales growth.
Cashier/Merchandise Stocker
Covelle Wine & Liquor
02.2023 - 09.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor and checkout areas.
- Handled cash management, including balancing registers at shift end.
Education
High School Diploma -
Enid High School
Enid03-2013
Skills
- Customer engagement
- Sales techniques
- Product knowledge
- Transaction processing
- Cash handling
- Complaint resolution
- Team collaboration
- Inventory management
- Time management
- Suggestive selling
- Promotional strategies
- Safety compliance
- Workflow optimization
- Relationship building
- First impression creation
- Operational procedures
- Communication skills
- High-stress situation management
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Conflict resolution
- Store opening and closing
- Complex Problem-solving
- POS system operation
- Sales strategies
- Upselling
- Professional demeanor
Timeline
Sales Associate
Unwired
09.2025 - 11.2025
Preloader
UPS
11.2024 - 06.2025
Cashier/Merchandise Stocker
Covelle Wine & Liquor
02.2023 - 09.2023
Assistant Manager
7-eleven
01.2023 - 10.2024
High School Diploma -
Enid High School