Mackinnon Jackson
Snellville,GA
Summary
Results-driven IT professional with 4 years of diverse experience in IT support, network security, and tailored student assistance. Adept at providing technical support for hardware, software, and network issues, setting up secure networks, and maintaining antivirus systems. Skilled in identifying individual student needs and delivering targeted support to ensure success, particularly for students on the Autism Spectrum. Known for effective time management and the ability to work collaboratively in a team. Strong analytical skills, demonstrated leadership, and a commitment to customer service. Proficient in Microsoft Office, with excellent communication and problem-solving abilities. Ready to leverage my expertise as a Customer Experience Specialist to deliver exceptional support and solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Grader
Goodwill of North Georgia
Snellville
06.2021 - Current
IT Support (Freelance)
Snellville
05.2020 - Current
- Provided technical support for hardware, software and network issues
- Set up and maintained secure networks, firewalls and antivirus systems
Computer Science/Information Tech Tutor
Lawrenceville
- Identified areas of need for individual students and provided targeted support to ensure their success
- Providing assistance for those on the Autism Spectrum to learn basic and advance computer science skills
Education
BS - Information Technology, Systems and Security
Georgia Gwinnett College
Lawrenceville05.2022
Skills
- It Risk Assessment Services
- Information Systems
- Leadership
- Ability to Work in a Team
- Adaptability
- Microsoft Office
- Communication Skills (Oral and Written)
- Effective Time Management
- Data and Business Analysis
- Decision Making/Problem Solving
- Analytical Skills
- Relationship Building
Certification
- Google Data Analytics, Coursera, 03/01/23, 09/01/23
- Google Advanced Data Analytics, Coursera, 06/01/24, 09/01/24
- Google Cybersecurity, Coursera, 06/01/24, 09/01/24
- Google IT Support, Coursera, 10/01/23, 02/01/24
Projects
Database Website Project, A database project on the WordPress frame using the SQL query language that I started back in college that I have been slowly updating and testing my knowledge., Present Project Individual Response, Final Term Paper, 05/01/22
Timeline
Grader
Goodwill of North Georgia
06.2021 - Current
IT Support (Freelance)
05.2020 - Current
Computer Science/Information Tech Tutor
BS - Information Technology, Systems and Security
Georgia Gwinnett College
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