Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackinsy Cain

Roy,UT

Summary

Dynamic office manager with a proven track record at Karl Malone ADS Powersports, excelling in financial oversight and team collaboration. Expert in bookkeeping and payroll processing, I enhanced cash flow management and streamlined invoicing processes, contributing to improved financial stability and a positive work environment. Strong organizational and customer service skills drive my success.

Overview

14
14
years of professional experience

Work History

Office Manager

Karl Malone ADS Powersports
01.2019 - Current
  • Managed incoming communications, directing inquiries to appropriate staff
  • Learned bookkeeping tasks using accounting software
  • Conducted regular audits of financial records to identify discrepancies and ensure adherence to internal controls.
  • Collaborated with senior management to analyze financial performance and recommend strategies for cost reduction initiatives.
  • Optimized cash flow management by closely monitoring income and expenses, resulting in improved financial stability.
  • Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
  • Managed journal entries, collection efforts, reconciliations, and payroll processing.
  • Contributed to a positive work environment through proactive problem-solving skills and strong teamwork abilities.
  • Led daily accounting operations, ensuring accuracy in financial reporting and compliance with regulations.
  • Streamlined invoicing processes, enhancing efficiency and reducing turnaround time for client payments.
  • Managed accounts payable and receivable functions, overseeing timely processing of vendor invoices and customer payments.

General Manager

Kneaders Bakery
08.2017 - 01.2019
  • Directed daily operations to ensure optimal efficiency and service quality.
  • Implemented staff training programs to enhance team performance and customer satisfaction.
  • Analyzed sales data to identify trends and adjust menu offerings accordingly.
  • Developed and enforced operational standards, leading to improved compliance with health regulations.
  • Oversaw inventory management processes, reducing waste and improving product availability.
  • Led recruitment efforts, successfully building a high-performing team aligned with company values.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Set clear expectations and created positive working environment for employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.

Assistant General Manager

Kneaders Bakery
08.2013 - 08.2017
  • Led daily operations, ensuring compliance with health and safety standards.
  • Implemented training programs to enhance team performance and customer service skills.
  • Analyzed customer feedback to drive improvements in menu offerings and dining experience.
  • Oversaw scheduling to optimize labor costs while maintaining service quality during peak hours.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
  • Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
  • Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
  • Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
  • Supervised all areas of restaurant to keep it clean and well-maintained.

Head Cashier

Kneaders Bakery
08.2011 - 08.2013
  • Supervised cash handling procedures to ensure accuracy and compliance with company policies.
  • Trained and mentored new cashiers on point-of-sale systems and customer service standards.
  • Addressed customer inquiries and resolved issues, maintaining high satisfaction levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.

Education

Bachelor of Science - Business Administration And Accounting

Southern New Hampshire University
Hooksett, NH
05-2026

Associate of Science - Criminal Justice

Weber State University
Ogden, UT
12-2015

High School Diploma -

Northridge High School
Layton
05-2011

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Billing
  • Administrative support
  • Payroll processing
  • Bookkeeping
  • Clerical support
  • Account reconciliation
  • Human resources

Timeline

Office Manager

Karl Malone ADS Powersports
01.2019 - Current

General Manager

Kneaders Bakery
08.2017 - 01.2019

Assistant General Manager

Kneaders Bakery
08.2013 - 08.2017

Head Cashier

Kneaders Bakery
08.2011 - 08.2013

Bachelor of Science - Business Administration And Accounting

Southern New Hampshire University

Associate of Science - Criminal Justice

Weber State University

High School Diploma -

Northridge High School

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