Mackinsy Cain
Roy,UT
Summary
Dynamic office manager with a proven track record at Karl Malone ADS Powersports, excelling in financial oversight and team collaboration. Expert in bookkeeping and payroll processing, I enhanced cash flow management and streamlined invoicing processes, contributing to improved financial stability and a positive work environment. Strong organizational and customer service skills drive my success.
Overview
14
14
years of professional experience
Work History
Office Manager
Karl Malone ADS Powersports
West Haven, UT
01.2019 - Current
- Managed incoming communications, directing inquiries to appropriate staff
- Learned bookkeeping tasks using accounting software
- Conducted regular audits of financial records to identify discrepancies and ensure adherence to internal controls.
- Collaborated with senior management to analyze financial performance and recommend strategies for cost reduction initiatives.
- Optimized cash flow management by closely monitoring income and expenses, resulting in improved financial stability.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Contributed to a positive work environment through proactive problem-solving skills and strong teamwork abilities.
- Led daily accounting operations, ensuring accuracy in financial reporting and compliance with regulations.
- Streamlined invoicing processes, enhancing efficiency and reducing turnaround time for client payments.
- Managed accounts payable and receivable functions, overseeing timely processing of vendor invoices and customer payments.
General Manager
Kneaders Bakery
Layton, UT
08.2017 - 01.2019
- Directed daily operations to ensure optimal efficiency and service quality.
- Implemented staff training programs to enhance team performance and customer satisfaction.
- Analyzed sales data to identify trends and adjust menu offerings accordingly.
- Developed and enforced operational standards, leading to improved compliance with health regulations.
- Oversaw inventory management processes, reducing waste and improving product availability.
- Led recruitment efforts, successfully building a high-performing team aligned with company values.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Assistant General Manager
Kneaders Bakery
Layton, UT
08.2013 - 08.2017
- Led daily operations, ensuring compliance with health and safety standards.
- Implemented training programs to enhance team performance and customer service skills.
- Analyzed customer feedback to drive improvements in menu offerings and dining experience.
- Oversaw scheduling to optimize labor costs while maintaining service quality during peak hours.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Head Cashier
Kneaders Bakery
Layton, UT
08.2011 - 08.2013
- Supervised cash handling procedures to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on point-of-sale systems and customer service standards.
- Addressed customer inquiries and resolved issues, maintaining high satisfaction levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Education
Bachelor of Science - Business Administration And Accounting
Southern New Hampshire University
Hooksett, NH05-2026
Associate of Science - Criminal Justice
Weber State University
Ogden, UT12-2015
High School Diploma -
Northridge High School
Layton05-2011
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Administrative support
- Payroll processing
- Bookkeeping
- Clerical support
- Account reconciliation
- Human resources
Timeline
Office Manager
Karl Malone ADS Powersports
01.2019 - Current
General Manager
Kneaders Bakery
08.2017 - 01.2019
Assistant General Manager
Kneaders Bakery
08.2013 - 08.2017
Head Cashier
Kneaders Bakery
08.2011 - 08.2013
Bachelor of Science - Business Administration And Accounting
Southern New Hampshire University
Associate of Science - Criminal Justice
Weber State University
High School Diploma -
Northridge High School